This course is open to NCT9-1-1 supervisors only.

This course is open to NCT9-1-1 supervisors only.


The APCO Institute Communications Center Supervisor course is designed for prospective, new or experienced communications supervisors who want to enhance their supervisory skills and knowledge.

Topics include:

  • The Telecommunications Supervisor Role
  • Liability Issues for Supervisors
  • Policies, Procedures, and Directives
  • Communication Skills
  • Self-Assessment
  • Employee Evaluation and Motivation

Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency policies and procedures. Students not only learn supervisory topics but also learn how to work together in groups and cooperate to attain common goals.

Recertification Requirements:
APCO Institute certified CTOs are required to recertify every two years.

Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be either in or under consideration for a supervisory position within the agency. Students must bring their agency/center Policies and Procedures Manual to class for reference.

3-day course (24 hours)

3009- TCOLE Supervision

(Course hours will be reported to TCOLE)

If you have any questions, please contact the 9-1-1 Training Coordinator Lysa Baker at or 817-695-9205.