Apply for the APCO Communications Training Officer Course!

February 26-28, 2019

The Communications Training Officer (CTO) 5th Edition course focuses on the development and maintenance of an agency’s one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Upon successful completion, CTOs can help build and maintain the CTO system while exploring important elements of effective CTO programs. Previous editions of APCO’s CTO program have been implemented in hundreds of agencies nationwide.

This updated version of the course includes the essential elements of a CTO program based on the industry-recognized “San Jose Model” while also incorporating the requirements set by the national standard for CTO programs – APCO ANS 3.101.1-2007: Minimum Training Standards for Public Safety Communications Training Officers.

Topics include:

  • Performance Based Training
  • Preparing, Motivating and Communicating With Trainees
  • Customer Service in Public Safety Communications
  • Counseling
  • Stress Management
  • Meeting the Needs of the Adult Learner
  • Training Strategies
  • Performance Evaluations
  • Record Keeping and Documentation
  • Total Quality Management
  • Liability and Standards

In addition, students will receive a CTO Program Implementation Workbook and Reference Guide filled with sample forms, templates and best practices to use in creating their own CTO program or enhancing an existing program.

Recertification Requirements:
APCO Institute certified CTOs are required to recertify every two years.


Prerequisites: Students must have completed a 40-hour, formal basic telecommunicator training program. Copies of certificates will be required at time of registration. Please submit all required documentation to Lysa Baker at


3-day course (24 hours)

TCOLE 3702 – 24 Hours

December 12-14, 2018

This course is only available to NCT9-1-1 PSAPs

If you have any questions, please contact the 9-1-1 Training Coordinator Lysa Baker at or 817-695-9205.