Category: News & Media

Written By Destanie Ontiveros, NCT9-1-1 Communication Coordinator

What is what3words? How is it useful when calling 9-1-1? How is it useful to 9-1-1 telecommunicators? Emergency Communications Centers (ECCs) within the North Central Texas Emergency Communications District (NCT9-1-1) service area have the capability of using what3words to locate incidents faster. What3words has given every 10 feet square in the world a unique identifier made of three words, making the location of any incident easy to describe and share.

What3words is a digital geocoding system with a goal to create a location system made for the modern world. What3words has divided the entire globe into squares that are three by three meters or 10 by 10 feet with every square assigned a unique name made up of three random words. All word sequences and their precise location on the map are stored on the what3words servers. Users can immediately access any of them by typing either the three words of their location or the traditional address into the what3words map. To share a what3words location, all users need to do is give someone their three-word location via phone call or text. With this modern day solution, users are able to pinpoint an exact location rather than approximate location.

Some may think, why aren’t addresses good enough? What about coordinates? The answer is simple; while addresses might provide an approximate location, they do not provide an exact location. Coordinates are still very accurate, but three words is easier to identify, remember, manage, and communicate than traditional coordinates. The difference between an exact location and approximate location is the meter or feet in your location. An approximate location can be anywhere within 100 feet of someone’s location whereas an exact location is determined by the 10 feet surrounding the user. What3words was created to find the exact location versus the approximate location.

When it comes to receiving 9-1-1 emergency assistance, the difference between an exact and approximate location means everything. That being said, street addresses do not always point to the right location or entrance. Not to mention, many places do not have an address like parks, forests, or waterways. While streets, buildings, and monuments can give away the general location, they cannot provide the exact location. Also, traditional addresses are not useful in open areas like public squares and parks or rural areas with little to no signage or official mapping.

Now that we know what what3words is, let’s talk about how it’s aiding in the 9-1-1 caller experience and 9-1-1 telecommunicators. Because what3words can identify an exact location at a faster rate, it helps 9-1-1 telecommunicators send first responders to exact locations so they can reach the incident faster. As a 9-1-1 caller, what3words can better assist in knowing their exact location rather than their approximate location.

The what3words app is available for free in both Apple and Android devices and can be downloaded by clicking here. To access and use what3words, follow these three steps:

1. Download the free what3words app.
2. When you are at the location of the incident, open the app and tap the arrow icon (iOS) or compass (Android) for your current location.
3. When you need to call 9-1-1, advise the 9-1-1 telecommunicator that you can provide what3words information and read the 3 words displayed at the top of the app screen.

What3words addresses are precise to a 10ft square, so 9-1-1 telecommunicators can deliver faster, more efficient emergency services. The what3words app helps pinpoint the exact location of incidents even faster, saving both time and resources when it matters most. What3words allows for your exact location to be more accessible. This geodata solution is very resourceful in any location whether it be a rural location with no address or a busy urban location with a building with six floors.

Written By Destanie Ontiveros, NCT9-1-1 Communication Coordinator

As the weather continues to change here in Texas, here are some inclement weather preparedness tips to help keep you safe. We all know this crazy Texas weather cannot seem to make its mind up. One week we are enjoying pleasant 70-degree temperatures and the next week we are dropping down to the cold 30’s. In any case, here are some tips to help prepare you for the inclement weather to come. Everyone should consider winterizing your homes, keep flashlights and fresh batteries, updating first aid kits, keeping your animals safe, and driving safely in the ice and snow.

It is important to ensure your home is ready for inclement weather. Some proactive steps you can take include insulating exposed pipes, insulating the attic (if you have one), caulk and weather strip all doors and windows, and gather supplies. Insulating your attic and caulking or placing weather strips to doors and windows will keep the heat inside your house. Insulating exposed pipes and keeping faucets dripping will ensure your pipes do not freeze and or bust.

Infographic 1: Winterize Your Home (weather.gov 2022)

For supplies, it is important to have flashlights, batteries, and at least one first aid kit in case of an emergencies. Keeping these items on hand is crucial in the event of an emergency and is recommended by the National Weather Service. In the event of a power outage, you will want to have flashlights and batteries. Now, let’s talk about pets!

People often forget that inclement weather can be harmful to pets. Please remember to keep your animals safe and warm during inclement weather by bringing them into a safe and warm space. Prepare your pets for inclement weather by storing 3-5 days’ worth of food, ensuring you have leashes and collars on hand, and a first aid kit for them.

Infographic 2: Winter Pets (weather.gov 2022)

No one likes driving in inclement weather, however, sometimes we need to get essential items. Here are some tips to drive in ice and snow. To ensure you have the best view from inside the vehicle, clean off your car before you take off to ensure you have the best view from inside your vehicle. Warm up your vehicle before leaving to help defrost the inside and outside of your windshield. When driving in snow or ice, it is important to keep a safe distance between you and other vehicles on the road. Keep in mind that it is harder to come to a complete stop on ice or snow. Lastly, drive at a slower mile per hour than usual and do not use the cruise control. When it comes to driving in snowy or icy conditions, you want to do everything you can to stay in control of your vehicle.

Infographic 3: Ice-n-Snow (weather.gov)

Remember to winterize your homes, keep flashlights and batteries, keep an updated first aid kit, do not forget about your pets, and drive safely in the ice and snow. Please take these inclement weather tips into consideration should we experience any more unexpected weather in the great state of Texas.

Written By Destanie Ontiveros, NCT9-1-1 Communication Coordinator

Know your Location: How to Successfully Call 9-1-1

Calling 9-1-1 can be stressful and overwhelming at times. When there is an emergency and every second counts, it is important that the 9-1-1 caller knows their location. It’s important that you help 9-1-1 help you. In an emergency, every second matters, so knowing your location and being prepared to answer questions can make all the difference. Here is what you can do:

1. Know your location
2. Phone number
3. Type of emergency
4. Name of those involved

When 9-1-1 telecommunicators receive an incoming call, the first thing they need to know is your location. Emergency Communication Centers (ECCs) may not know your exact location. When you call 9-1-1 on a cell phone, the 9-1-1 telecommunicator does not have your exact location. They have your approximate location, which is usually within 100-150 meters of where you are. When 9-1-1 callers tell 9-1-1 telecommunicators their location, they can then send the appropriate first responders needed to the scene. By knowing your location when calling 9-1-1, you are saving time.

If you do not know your exact location, try to identify a mile marker, landmark, or nearby business to describe your location. Remember to stay calm when calling 9-1-1 and know your location as it helps 9-1-1 telecommunicators get help to you sooner. Here is what you can do to be successful in calling 9-1-1:

1. Stay calm
2. Wait for the 9-1-1 telecommunicator to ask questions, then answer clearly and calmly
3. Follow all directions
4. Do not hang up the call

It’s important to stay calm while talking to the 9-1-1 telecommunicator and try not to let your nerves get the best of you. When you are calling 9-1-1 for help, you are experiencing an emergency. In some cases, the 9-1-1 telecommunicator will give you direction. Listen carefully, follow each step exactly, and ask for clarification if you don’t understand. Always remember, do not hang up the call until directed to do so by the 9-1-1 telecommunicator.

Written By: Destanie Ontiveros, NCT9-1-1 Communications Coordinator

What is a TAG Team and what purpose does it serve? The TAG Team stands for Together Accomplishing Goals Team. Part of the North Central Texas Emergency Communications District’s (NCT9-1-1) mission is to educate the public on 9-1-1 awareness. This initiative led to the creation of the TAG Team. The TAG Team is a public group dedicated to the development and sharing of 9-1-1 educational programs and resources. By collectively meeting TAG Team members are able to share ideas, goals, educational resources, and training that will help better serve the public. Speaking of the importance of the TAG Team, let’s talk about what is covered in quarterly meetings.

The TAG Team meets every three months to discuss current news pertaining to 9-1-1 public education, resources, goals, and ideas. More specifically, the TAG Team meets to discuss public education items, Emergency Communications Centers (ECCs) success stories, and any new and existing public education resources like free teaching materials to help educate the community. The TAG Team works well because we collaborate and share ideas and projects. We also are able to discuss projects and ideas that did and did not work. It is important to remember that every TAG Team can look different and have different goals in mind.

Keep in mind, there are different kinds of public educators. Public educators can represent law enforcement, fire and rescue, emergency medical services, and 9-1-1. The TAG Team strives to have a diverse group of public educators that can share different types of public education resources, viewpoints, materials, and training amongst each other.

The TAG Team continues to be successful in bringing together public educators within North Central Texas. Through collaboration, commitment, and innovation, the TAG Team has proven to be instrumental in successful public education and service. With  collaboration,  public educators can successfully plan, create, and execute 9-1-1 public education across the service area.  To learn more about the TAG Team, please visit the NCT9-1-1 website here.