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Since the announcement of the coronavirus pandemic, we know that information has been difficult to track down and even more difficult to verify. We at the North Central Texas Emergency Communications District want to make some things clear about COVID-19 and emergency services.

Below you’ll find resources to help answer some questions you may have, including what number to call regarding questions about the coronavirus.

For updates regarding the coronavirus and NCT9-1-1, follow us on social media.

2-1-1 Texas is a program provided by the Texas Health and Human Services Commission. Its goal is to connect Texans with essential services like childcare, unemployment resources, and more.

2-1-1 Texas has recently established a COVID-19 line that is available 24/7 to answer any questions you may have regarding the coronavirus pandemic.

To reach 2-1-1 Texas, simply dial “2-1-1” from anywhere in the state or you can visit their website: www.211Texas.org.

Frequently Asked Questions

What are the symptoms of COVID-19?

Symptoms may appear 2-14 days after exposure. Symptoms include:

  • Cough
  • Fever
  • Shortness of breath


Should I call 9-1-1 if I have symptoms of COVID-19?

You should only call 9-1-1 if you are experiencing severe symptoms such as:

  • A high fever that is not able to be controlled by medication 
  • Difficulty breathing or shortness of breath
  • Persistent pain or pressure in the chest
  • New confusion or inability to arouse
  • Bluish lips or face



If you are experiencing minor symptoms you should contact your healthcare provider.

Why is the telecommunicator asking if I have symptoms, have traveled internationally, etc.?

Should you call 9-1-1 for an emergency, the telecommunicator may ask screening questions such as whether you are experiencing flu-like symptoms, have recently traveled internationally or have recently come in contact with someone who traveled internationally, etc. These questions are asked to protect the first responders and your answers will not affect the quality of emergency aid provided to you. Please be honest with your answers. 


If you are experiencing minor symptoms you should contact your healthcare provider.

Should I call 9-1-1 if I’ve run out of items such as bath tissue, hand sanitizer, tissues, etc.? Or if my local grocery store has run out of these items?

Do not call 9-1-1 if you run out of these items. 9-1-1 should only be used for life-threatening emergencies.

What is 2-1-1? When should I use it?

Texas 2-1-1 is a free, anonymous service provided by the Texas Health and Human Services Commission and is designed to assist Texans in finding necessary resources. You can dial 2-1-1 anywhere in Texas and be connected with a representative who will assist you in finding necessary resources.  

You should contact 2-1-1 if you:

  • Need assistance finding food.
  • Need assistance finding childcare services.
  • Need assistance filing for unemployment.
  • Need assistance for other essential services.
  • You have questions concerning the coronavirus.

NCT9-1-1 Counties' Public Health Information

NCT9-1-1 Service Area

Collin County: Excluding cities of Plano, Richardson, and Wylie
Dallas County: Only cities of Balch Springs, Cockrell Hill, Sachse, Seagoville, and Wilmer
Ellis County: Excluding cities of Ennis, Glenn Heights, and Mansfield
Johnson County: Excluding cities of Burleson and Mansfield
Parker County: Excluding city of Azle