9-1-1 Telecommunicators Save Lives – Why Aren’t They First Responders?

9-1-1 Telecommunicators Save Lives – Why Aren’t They First Responders?

 Last month, the 9-1-1 Supporting Accurate Views of Emergency Services (9-1-1 SAVES) Act was introduced into the United States House of Representatives. Last week, a companion bill was introduced into the Senate and a similar bill has been filed in the state legislature (HB 1090). The 9-1-1 SAVES Act will reclassify 9-1-1 telecommunicators, who are currently classified as clerical workers, as a protective service occupation. This would allow them to be recognized as first responders in the public safety community.

Telecommunicators already identify as the first, first responders. They answer the call in the

worst moment of someone’s life and offer support while simultaneously coordinating a response. They face fatigue, burn out, PTSD, and other unique mental health challenges. But the Bureau of Labor Statistics classifies them as an Office and Administrative Support Occupation. How many clerical positions see 31% of their employees with PTSD? How many administrators report feelings of fear, helplessness, or horror in 32% of the phone calls they take?

The telecommunicators of the North Central Texas Emergency Communications District are more than clerical workers. They are the ones who pick up the call in your darkest moment, and the ones who stay on the line to promise you hope. They are the first, first responders, but this time they need your help.

Support your local 9-1-1 telecommunicators by contacting your local legislator. The National Emergency Number Association made it easy: just click the button below, fill out the form, and they’ll tell you who your representatives are and contact them for you.

Your 9-1-1 telecommunicators will always be there to pick up the call. This time, you can help them. Contact your legislator.

Support Your Local 9-1-1 Telecommunicators Now!





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