There is a shortage of 9-1-1 telecommunicators across the country. TCs come to work on their days off, when they are sick, and on holidays because if they don’t, someone might not be able to get the help they need in the worst moment of their life. NCT9-1-1 just graduated 18 new recruits from its Regional Training Academy whose training aims to teach necessary skills and give them the resiliency to succeed in a difficult but rewarding career.
The shortage of TCs might have something to do with the high turnover rate (estimated by NCT9-1-1 to be around 40% nationwide). The career of a telecommunicator is as difficult as it is rewarding. Call takers help people through horrifying realities, and rarely receive the closure that other first responders get. This leads to fatigue and burn out, and on many occasions to PTSD. Agencies train their new recruits on how to use equipment, they teach them state mandates and regulations, and they teach them how to handle different emergency situations.
In February, NCT9-1-1 graduated 18 new recruits. They represent the future of the industry, and attended a rigorous 4-week Regional Telecommunicator Academy that taught them the specific set of skills they’ll need to succeed.
“I’ve been in this industry for 21 years,” said Lysa Baker, the NCT9-1-1 Training Coordinator. “And these recruits have blown me away. They’ve chosen a difficult career, and it’s my job to not only teach them legal standards and best practices, but to give them the resilience they’ll need to thrive. This group makes me excited to think about the future of 9-1-1.”
The recruits of RTA Class #007 are starting a challenging, but incredibly rewarding career. They go in knowing their work will make a difference, and NCT9-1-1 is proud to have graduated them from our program. The citizens of North Texas are in good hands.
Regional Telecommunicator Academy Class #007