UPDATE: 7:58 PM
NCT9-1-1 has received the all clear from its service provider. All agencies are receiving calls and 9-1-1 services in the region are operating normally.
UPDATE: 3:03 PM
According to our service provider, all 9-1-1 services with the NCT9-1-1 region are operating normally. However, NCT9-1-1 will continue to monitor call traffic to ensure 9-1-1 calls are being received before we confirm that we are no longer affected by the CenturyLink outage.
UPDATE: 6:20 AM
We have just confirmed with all of our agencies that 9-1-1 calls are coming through. 9-1-1 services within the NCT9-1-1 region are restored, and we are now running at normal operations.
UPDATE: 4:04 AM
There is currently no new update at this time. We will update with more information as it is provided to us.
UPDATE: 12:43 AM
CenturyLink has reported that the situation will have a solution by 4 AM. We will provide our next update at that time.
UPDATE: 12:10 AM
There is no change to the situation. The NCT9-1-1 Region is experiencing an outage, though text-to-9-1-1 is still available in all areas.
UPDATE: 11:41 pm
We received confirmation that the outage is related to the national CenturyLink rolling outage. We will update with more details as we receive them.
UPDATE: 11:30 pm
Text 9-1-1 IS WORKING in the NCT9-1-1 Region. The 9-1-1 outage does not affect Plano, Richardson, Wylie, Ennis, Glenn Heights or Mansfield.
Call centers in the NCT9-1-1 Area are experiencing a 9-1-1 outage. The affected areas include:
Palo Pinto County
Cities of Balch Springs, Cockrell Hill, Sachse, Seagoville and Wilmer
We will be updating with more information every 30 minutes. Citizens needing to call 9-1-1 are encouraged to call their local police department’s non-emergency number.
|PSAP||24/7 10-Digit Emergency Line|
|Balch Springs PD||972-557-6005|
|Cockrell Hill PD||214-339-4141|
|Collin County SO||972-547-5350|
|Ellis County SO||972-937-6060|
|Erath County SO||254-965-3318|
|Hood County SO||817-408-2788|
|Hunt County SO||903-453-6838|
|Johnson County SO||817-556-6060|
|Johnson County ESD||817-357-8800|
|Kaufman County RCC||469-376-4598|
|Midlothian PD (NEED Center)||972-775-3333|
|Mineral Wells PD||940-328-7770|
|Navarro County SO||903-654-3001|
|NCTCOG Training Center||888-311-3911|
|Palo Pinto County SO||940-659-2085|
|Parker County SO||817-594-3213|
|Rockwall County SO||972-204-7001|
|Somervell County SO||254-897-2242|
|Wise County SO||940-627-3311|