Introducing Comprehensive Next Generation Training.

Review our 9-1-1 training courses, hosted in North Texas, below.

We’re changing how training works for 9-1-1 in Texas. We’re launching a new training program that will focus on more than how to be a good 9-1-1 telecommunicator. Instead, we’ll build on a strong foundation of courses that teach what every telecommunicator needs to be successful. But we’re taking it one step further. We’ll also teach the mental preparation needed to excel at this career.

Our lineup of courses will do more than create telecommunicators. It will build successful, well-rounded, resilient professionals.   

All class registrations require an assigned PID number and the name associated with the PID number. Registering with all zeros as the PID or using fictitious names will result in the registration being deleted. If you do not have a PID number issued by the Texas Commission on Law Enforcement, please contact 9-1-1 Training Coordinator Bret Batchelor to complete the registration at

All class registrations also require that you are sponsored by the agency employing you. We do not accept self-sponsored student registration.

Unless otherwise noted, all training classes will be hosted at NCT9-1-1, 600 Six Flags Dr., Suite 226, Arlington, TX 76011.

Cancellation policy:
In the event a class is cancelled, the 9-1-1 Training Coordinator ensures:

  • The ECC Management and student(s) are notified via email
  • The ECC Management and student(s) are notified via telephone
  • Notices are posted on all NCT9-1-1 social media accounts
  • The course is removed from the registration database

Courses may be canceled due to:

  • Severe / Inclement weather
  • Instructor tiered redundancy and/or staff exhausted
  • Reserved training room conflict
  • Other unpredictable incidents

For more information, contact 9-1-1 Training Coordinator Bret Batchelor at

Subscribe To Our Training Newsletter For Updates on Future Courses

Current NCT9-1-1 Training Schedule

This Adult, Child and Baby First Aid/CPR/AED in-person course equips students to recognize and care for a variety of first aid, breathing, and cardiac emergencies involving adults, children and babies.

This course is only available for ECCs within the NCT9-1-1 region.

Tuesday, May 7 2024 9:00AM-1:00PM

Wednesday, Jun 5 2024 9:00AM-1:00PM

Wednesday, Sep 25 2024 9:00AM-1:00PM

This 3-day training is designed to teach participants the Basic Individual and Group Crisis Intervention Training.

This course is only open to NCT9-1-1 telecommunicators at this time. If you are interested in joining the CISM taskforce this training class is a pre-requisite. For those interested in joining the taskforce, once you register for this training, please contact to get the CISM taskforce application paperwork. 

Tuesday, Apr 16 2024 9:00AM-4:00PM  
Wednesday, Apr 17 2024 9:00AM-4:00PM  
Thursday, Apr 18 2024 9:00AM-4:00PM  

The course focuses on the elements of a one on one training program, and includes the role and responsibilities of a trainer, adult learning styles, documentation and counseling techniques.

Wednesday, May 15 2024 8:30AM-5:00PM  
Thursday, May 16 2024 8:30AM-5:00PM  
Friday, May 17 2024 8:30AM-5:00PM  

This course will provide telecommunication officers with vital information in dealing with critical incidents and show how all levels of critical incidents are managed during the course of an incident. Telecommunications will understand what is going on that they do not see but also recognize the role they play in handling a critical situation. By the end of the course, telecommunication officers will have an overview of crisis/hostage negotiations, basic SWAT procedures, and basic Incident Command Structure along with what they can do to assist their agency during critical incidents.

There are currently no courses available. Future courses will be posted here. Make sure to subscriber to our training newsletter here:

There are currently no courses available. Future courses will be posted here. Make sure to subscriber to our training newsletter here:

There are currently no courses available. Future courses will be posted here. Make sure to subscriber to our training newsletter here:

The Regional Telecommunicator Academy provides required training and certification for new 9-1-1 telecommunicators. It is a multi-week academy providing a level of excellence across the region.

The next RTA will be held in July 2024.

The Sexual Assault and Family Violence Investigators Course has been specifically designed for 9-1-1 telecommunicators.

Monday, Nov 13 2023 8:30AM-5:00PM

This course is only available to NCT9-1-1 PSAPs. Attendees will learn key concepts concerning the Solacom 9-1-1 Call Handling Equipment. This course covers:

9-1-1 software and system features for the Solacom system
RadiusPlus mapping program
Use of RapidSOS for location accuracy
TDD/TTY training for communicating with the hearing/speech impaired
GEM texting capabilities
And more

Wednesday, May 8 2024 8:30AM-4:30PM

Wednesday, May 22 2024 8:30AM-4:30PM

Wednesday, Jun 26 2024 8:30AM-4:30PM

Tuesday, Jul 2 2024 8:30AM-4:30PM

TCIC/TLETS Full Access Operator Course is mandatory dispatcher training that teaches new 9-1-1 telecommunicators how to access crime/law enforcement databases and run criminal histories.

Monday, Aug 19 2024 8:00AM-5:00PM
Tuesday, Aug 20 2024 8:00AM-5:00PM
Wednesday, Aug 21 2024 8:00AM-5:00PM

Who does 9-1-1 call when 9-1-1 needs help? The Telecommunicator Emergency Response Taskforce, or TERT, provide assistance to PSAPs who may be struggling due to unforeseen circumstances such as a natural disaster.

TERT Basic Awareness Training

This training course is designed to train experienced 9-1-1 telecommunicators in one Emergency Communications Center (ECC) to assist another temporary, alternate, or permanent ECC when assistance is needed.

Wednesday, Mar 20 2024 8:30AM-4:30PM

TERT Team Leader Training

One of the important components of establishing a viable Telecommunicator Emergency Response Taskforce (TERT) program is to identify and train individuals who will be designated as Team Leaders. Under provisions of the APCO/NENA Standards for TERT Deployment, each deployed team should be accompanied by a Team Leader.

Thursday, Mar 21 2024 8:30AM-4:30PM