Introducing Comprehensive Next Generation Training.

Review our 9-1-1 training courses, hosted in North Texas, below.

We’re changing how training works for 9-1-1 in Texas. We’re launching a new training program that will focus on more than how to be a good 9-1-1 telecommunicator. Instead, we’ll build on a strong foundation of courses that teach what every telecommunicator needs to be successful. But we’re taking it one step further. We’ll also teach the mental preparation needed to excel at this career,

Our lineup of courses will do more than create telecommunicators. It will build successful, well-rounded, resilient professionals.   

All class registrations require an assigned PID number and the name associated with the PID number. Registering with all zeros as the PID or using fictitious names will result in teh registration being deleted. If you do not have a PID number issued by the Texas Commission on Law Enforcement, please contact 9-1-1 Training Coordinator Bret Batchelor to complete the registration at

All class registrations also require that you are sponsored by the agency employing you. We do not accept self-sponsored student registration.

Unless otherwise noted, all training classes will be hosted at NCT9-1-1, 600 Six Flags Dr., Suite 226, Arlington, TX 76011.

Cancellation policy:
In the event a class is cancelled, the 9-1-1 Training Coordinator ensures:

  • The PSAP Management and student(s) are notified via email
  • The PSAP Management and student(s) are notified via telephone
  • Notices are posted on all NCT9-1-1 social media accounts
  • The course is removed from the registration database

Courses may be canceled due to:

  • Severe / Inclement weather
  • Instructor tiered redundancy and/or staff exhausted
  • Reserved training room conflict
  • Other unpredictable incidents

For more information, contact 9-1-1 Training Coordinator Bret Batchelor at

Subscribe To Our Training Newsletter For Updates on Future Courses

Current NCT9-1-1 Training Schedule

How do 9-1-1 telecommunicators handle their stress and fatigue? It’s one of the toughest jobs out there, and this course discusses how to manage PTSD and stay resilient.

This course is virtual but seven hours of TCOLE credit will be provided for those who attend. Cameras are required to be turned on for the entire course in order to verify attendance. Course lasts from 8 AM – 4 PM with a 1 hour lunch.

*This course is only open to NCT9-1-1 telecommunicators

Tuesday, December 8, 2020 8:00 AM – 4:00 PM

The Regional Telecommunicator Academy provides required training and certification for new 9-1-1 telecommunicators. It is a multi-week academy providing a level of excellence across the region.

Regional Telecommunicator Academy #010

*For NCT9-1-1 Telecommunicators Only*

NCT9-1-1 will be offering two options for End-User Training: One ‘Live’ Virtual Class per day on Tuesday, Wednesday, and Thursday. If you attend the live virtual class you will be required to have your cameras on and be present for the duration of the class. NCT9-1-1 is also offering a Pre-recorded training option that you can view at your leisure.

Click here to select a training course that works best for your schedule.

TCIC/TLETS Full Access Operator Course is mandatory dispatcher training that teaches new 9-1-1 telecommunicators how to access crime/law enforcement databases and run criminal histories.

Monday, June 15 – Wednesday, June 17, 2020 (canceled)

The Communications Training Officer Course instructs on the role and responsibilities of a CTO including training tactics and approaches, liability, adult learners, successful communications, and more.

Tuesday, June 23 2020 – Thursday, June 25 2020 (canceled)

This course is only available to NCT9-1-1 PSAPs. Attendees will learn key concepts concerning the Solacom 9-1-1 Call Handling Equipment. This course covers:

9-1-1 software and system features for the Solacom system
GeoComm mapping program
Use of RapidSOS for location accuracy
TDD/TTY training for communicating with the hearing/speech impaired
GEM texting capabilities
And more

This course is offered monthly by NCT9-1-1. You can register for one of the courses below.

Wednesday, March 18, 2020 (canceled)

Thursday, April 16, 2020 (canceled)

Thursday, May 14, 2020 (canceled)

Thursday, June 18, 2020 (canceled)

The Sexual Assault and Family Violence Investigators Course has been specifically designed for 9-1-1 telecommunicators. There are currently no SAFVIC courses available. Future courses will be posted here.

Who does 9-1-1 call when 9-1-1 needs help? The Telecommunicator Emergency Response Taskforce, or TERT, provide assistance to PSAPs who may be struggling due to unforeseen circumstances such as a natural disaster.

There are currently no TERT courses available. Future courses will be posted here.