This page contains resources for PSAP personnel. Click to download the document. If you can’t find the resource you’re looking for, please contact 911OpsTeam@NCT911.org.
PSAP – 24×7 Wireless Carrier Contact Info
AT&T Mobility Contact Information for Public Safety Agencies
Recommended Best Practices for Supplemental 911 Location Data February 2019
FCC 911 Location Order Summary
Wireless Data Format Changes Infographic
OnStar Frequently Asked Questions
RapidDeploy Edge Step-by-Step Guide
RapidDeploy RadiusPlus Version 5.6 Update
RadiusPlus V4 Training Video (cannot be viewed on 9-1-1 console; must use separate device)
RadiusPlus End-User Checklist V4
Updated Discrepancy Reporting Videos
Markup Videos
RapidSOS Portal Training Bulletin
RapidSOS Portal Text-to-9-1-1 Training Bulletin
RapidSOS Portal Night Mode Training Bulletin
Wireless Calls with Confidence and Uncertainty Values
FCC 911 Location Order Summary
Recommended Best Practices for Supplemental 911 Location Data February 2019