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NCT9-1-1 Regional CISM Taskforce

NCT9-1-1 Regional CISM Taskforce

Critical Incident Stress Management (CISM) is the selection and implementation of the most appropriate crisis intervention tactics to best respond to the needs of a situation at hand. NCT9-1-1 encourages the mental health and wellbeing of 9-1-1 Telecommunicators by providing the regional CISM taskforce. The goal of the NCT9-1-1 regional CISM taskforce is to provide 9-1-1 telecommunicators in the NCT9-1-1 service area the opportunity to receive emotional and tangible support through times of personal or professional crises while helping to anticipate and address potential difficulties.


Who the regional CISM taskforce services and where

The NCT9-1-1 regional CISM taskforce supports 40 Emergency Communications Centers (ECCs), over 500 9-1-1 telecommunicators across 13 counties and 10,000 square miles. Taskforce members are licensed 9-1-1 telecommunicators who have volunteered to participate in the NCT9-1-1 regional CISM taskforce. Members have received specialized training for certification as peer supporters. Members are also trained to International Critical Incident Stress Foundation (ICISF) standards and utilize internationally recognized methods.


Benefits of CISM

The NCT9-1-1 regional CISM taskforce helps to lessen the impact of the critical incident, normalize instinctive reaction to the incident, and encourages the natural recovery process. The NCT9-1-1 regional CISM taskforce also helps to restore the adaptive functioning skills of the person/group in the critical incident and determine the need for further supportive services or therapy. The NCT9-1-1 regional CISM taskforce is designed to encourage and further support the mental health and wellbeing of the 9-1-1 telecommunicators. More often than not, 9-1-1 telecommunicators are receiving high level stress calls at such a fast pace and are not given time to process any or all information they just encountered or relayed.


With the NCT9-1-1 regional CISM taskforce, 9-1-1 telecommunicators will have a safe space where they can process any and all trauma encountered during call taking and dispatching. Members are trained to do initial crisis intervention for many types of problems. Some of the more common issues are work-related, such as dealing with the death of a drowning victim, or victims of natural disasters. Other issues may be more personal, such as divorce, illness, disability, career concerns, family relationships, or financial difficulties.


Additional Information

To join the NCT9-1-1 regional CISM taskforce, please visit the CISM website to complete the required documentation. For additional information, please refer to the CISM website or email the Operations team at

Call if you can, text if you can’t.

Call if you can, text if you can’t.


Text to 9-1-1

In certain parts of Texas, you can text 9-1-1 to receive emergency assistance. Text to 9-1-1 is the ability to send a message to reach 9-1-1 emergency call takers from your mobile phone or device. Find out if your area supports text to 9-1-1 by clicking here. Since 2013, text to 9-1-1 has been available in some areas of Texas.


When utilizing text to 9-1-1

To use this feature, enter “911” in the send field, then type out your message. When utilizing this feature, make sure you provide your location within the first message you send to 9-1-1. Also make sure you include what emergency service you need. A text to 9-1-1 can look like this; “Help, I am on main st. and jefferson, we need police and EMS, there has been a hit and run.” If you are in an area that does not support text to 9-1-1, you will receive a bounce back text prompting you to call 9-1-1.


What text to 9-1-1 can do for you

Text to 9-1-1 can be utilized in any emergency in which you are unable to make a phone call. Text to 9-1-1 can be useful in situations in which it is more accessible to text rather than to call 9-1-1. Utilizing this feature can help cut the response time in half if used correctly. If you are in a situation in which it is unsafe for you to call 9-1-1, text 9-1-1.

We hope this blog has been informative in understanding the text to 9-1-1 feature. For any questions regarding text to 9-1-1, contact your local police department or sheriff’s station.

Back To School

Back To School

It’s that time of year again! As our kids and loved ones return back into the classroom,
we want to provide you with some back to school tips and resources that will help everyone
transition back to school. Also, we want to remind you the importance of teaching your kids how
to call 9-1-1 in an emergency.

3 Tips To Get Ready For Back To School

1. Transitioning from a summer routine can be hard. We all know the struggle of getting our
kids out of bed in the morning. One thing we can provide for our kids to help them get
ready for school is to establish a nighttime routine that allows for optimal rest. It’s no
secret that kids thrive when they are well rested. Setting up a night time routine that
allows kids to have a full eight hours of uninterrupted sleep can help energize them for
the upcoming school year. By creating and following a nighttime routine, our kids will be
well prepared to wake up and take on the school year!
2. The next thing we can do to help our kids get ready for school is to organize.
Organization will help our kids as well as parents and guardians feel comfortable
transitioning back into school mode. Organization can take many forms. Whether it is
organizing our kids backpacks, school supplies, or back to school wardrobe, this is one
more thing we can do to help prepare our kids.
3. Lastly and most importantly, we can positively reinforce the school year for our kids. It is
important that we as parents and guardians build up our kids’ confidence. Reinforcing
back to school in a positive light can definitely affect our kids’ attitude on the upcoming
school year. Like every parent and or guardian, we want our kids to approach the school
year prepared and confident, and a positive approach will help.

How to Teach Your Kids To Call 9-1-1

Teaching our kids the proper use of 9-1-1 is very important. We want our kids to be able to get
help in any and all emergencies. Kids mimic their parents, and if you know how to handle an
emergency, it will be easier for them to learn. Does your family have an emergency plan for a
fire or natural disaster? Have you talked about what your child should do if they get lost? Or if
something were to happen at their school? The secret to dealing with a potential emergency is
planning. Sit down and talk to your child about scary situations they might find themselves in
and ways to handle them. These scenarios can vary from a house fire to a car accident to a threat
at their school. Cover all possibilities but remind them that these situations are rare. You’re not
trying to scare them, but to help them understand that the best way to stay safe is to be prepared.
Here is a fun exercise you can do with your kids to help teach them when and how to call 9-1-1.


As we prepare our kids to go back to school, we hope you find our tips and resources helpful.
You can learn more about 9-1-1 education and safety by visiting your local police department or
sheriff’s office website. We hope you have a great upcoming school year!

Through the Eyes of a Telecommunicator

Through the Eyes of a Telecommunicator

Written by Bret Batchelor, 9-1-1 Training Coordinator

I’m disappointed in the staffing crisis facing most 9-1-1 centers in America because I have sat in the seat and heard the calling.  Unfortunately, negativity spreads faster that the positive and the position of a 9-1-1 telecommunicator has gotten a bad rap.  I would like to adjust our perspective when recruiting for this career. Let’s focus on the positives, and there are a lot of them.  We are starting to see the changing of the guard in our Emergency Communication Centers. These new faces at the console will help shape the next generation of 9-1-1 telecommunicators as they rise to the challenge of serving our communities.


Working as a 9-1-1 telecommunicator is such a vital position and it can become an important career.  However, it begins as an entry level job.  The good part about this is you don’t need any specific education beyond a high school diploma, and it doesn’t require an advanced skill set to start. You can graduate high school with no prior experience and start in a career making a decent salary with good benefits including city/county retirement.  With opportunities for advancement and career growth this is just the beginning.


Are you a morning person, late night person, or do you enjoy the in between?  Perfect! The career of public safety gives you the flexibility to choose what is best for your life and have variety from day one of your career. Imagine you complete your work shift at 10 P.M., go hang out with your friends all night, sleep until noon and you don’t have to report back to work until 2 P.M.? Does that sound like something you would enjoy? There are many options with many different schedules available. The unique nature of shift work and changing schedules often allows variety. Whether you are trying to attend college while working or accommodating a family schedule, shift work provides you with options.  Working overnights most of my career allowed me to be off duty during the day to sleep, shop, and run errands all alone while everyone else was working. With days off during the week, I was able to go to the movies, theme parks and enjoy activities that are normally busy on the weekends. Also, no lines and often even enjoyed a discount.


Each call can bring you something different. In a society where we are glued to our devices to stay engaged and entertained, this field WILL keep your attention. Every shift brings new adventures and experiences. The rush of the vehicle pursuit, providing that lifesaving instruction, delivering a baby, coordinating a location perimeter for a tactical incident, and handling a huge fire call can all be very exciting, but you will also get the simple and even silly calls.  In fact, all those types of calls could come in the same day. The rush of the unknown and thrill of each task can be truly addicting. You may never want to take the headset off!


In the seat as a 9-1-1 telecommunicator, you play the role of the ‘oracle’ for the first responders. You are not just fulfilling each request from customers (citizens and first responders) but also anticipating those needs before they are made. As a 9-1-1 telecommunicator, we are not just on the phone or radio, we are with callers and responders ‘on scene’, helping them navigate each scenario anyway you can. The goal is to keep our citizens safe and make sure every first responder goes home each night. It is exciting to be able to have access to all the ‘important’ information, and to be on the side that really knows what is happening. 9-1-1 telecommunicators are an important link of the chain that helps get the bad guys, helps those in need or uncovers the missing pieces.


Joining the field of public safety has never been more exciting! We are on the cutting edge of technological advancements and the new generation of 9-1-1 telecommunicators will start to shape the future of our industry. To have the opportunity to get in on the ground floor as this industry continues to grow exponentially is incredible.  We are seeing advancement in this field like never before.


Are you an adrenaline junkie?

Do you love the variety of spice in your career daily?

Do you love solving puzzles and overcoming challenges and drama?

Do you like calling the shots?

Do you want to know every day when you go home you are making a difference?


If you answer yes to those questions, then you need to think about joining the 9-1-1 telecommunicators family and becoming part of the Thin Gold Line. Apply here to saves lives and make a difference today! You can find all of the open positions at our 9-1-1 Emergency Call Centers here: