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Press Release: Regional Telecommunicator Academy Graduates Class #016

Press Release: Regional Telecommunicator Academy Graduates Class #016

ARLINGTON, Texas, March 8, 2024 — The North Central Texas Emergency Communications District (NCT9-1-1) graduated 18 9-1-1 telecommunicators from its Regional Telecommunicator Academy (RTA) Class #016 on March 8th in Arlington. This class includes recruits from 14 different agencies, including Seagoville Police Department, Collin County Police Department, Greenville Police Department, Decatur Police Department, and Rockwall County Sheriff’s Office.

The graduating recruits have completed a rigorous four-week program that teaches equipment use, state mandates and regulations, how to handle emergency communications situations such as active shootings, and more. Texas is the only state in the country that requires its 9-1-1 telecommunicators to be licensed alongside peace officers and jailers, and NCT9-1-1 hosts the only 9-1-1 telecommunicator academy in the state. The district welcomes recruits from outside its region to participate and this year includes participants from Irving Police Department and SMU Police Department.


“At the academy, we’re not just training people to fill positions,” said NCT9-1-1 Training Coordinator Bret Batchelor. “We’re building a community of resiliency and comradery with our recruits. I want them to walk away with the skills to not only be successful at their new jobs, but to build a lifelong career as a 9-1-1 telecommunicator and to one day pass on their experiences to the next generation of dispatchers.”


The program has graduated recruits from all over Texas and Arkansas since its inception in February of 2016 and continues to grow with classes held twice a year in the winter and summer.


About the North Central Texas Emergency Communications District

The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40 plus Emergency Communication Centers (ECCs) in the 13 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these ECCs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring ECC functionality and compliances. NCT9-1-1 serves a population of 1.7 million and 10,000+ square miles.

The 2024 Total Solar Eclipse: Tips for Safe Viewing

The 2024 Total Solar Eclipse: Tips for Safe Viewing

On April 8, 2024, a remarkable astronomical event will unfold in the skies above Texas and several other states across North America —a total solar eclipse. This phenomenon occurs when the Moon passes between the Sun and Earth, casting a shadow that sweeps across the planet. In Texas, cities like Dallas-Fort Worth (DFW) will be treated to a rare spectacle, as the Moon completely obscures the Sun for a few precious minutes.

What is a Total Solar Eclipse? A total solar eclipse occurs when the Moon moves between the Sun and Earth. The Moon blocks the light from the Sun and casts a shadow onto Earth. For the 2024 total solar eclipse, several major cities in Texas, including the DFW metroplex, will be within the “path of totality.” This means that Texas is one of the lucky states where observers of the solar eclipse will be in the direct line of darkness, when the Moon completely covers the Sun. For most areas of DFW, this will last for approximately two to four minutes. To view the full schedule, visit NASA’s information page here or the National Eclipse informational page here.

Safety First: One of the most crucial aspects of viewing a solar eclipse is protecting your eyes. Looking directly at the Sun, even when it’s partially obscured by the Moon, can cause serious eye damage or even blindness. Therefore, it’s imperative to use specially designed eclipse glasses or viewers that meet the ISO 12312-2 international safety standard. Regular sunglasses are not safe for viewing a solar eclipse.

What to Expect: During the eclipse, you may notice a drop in temperature and an increase in wind speed. Animals and insects might also exhibit unusual behavior. Pets may become anxious, bees might return to their hives, and nocturnal animals might emerge. It’s important to remain calm and observe these changes respectfully.

Impact on Communities: Communities within the path of totality often experience a surge in population due to visitors flocking to witness the eclipse. This influx of people can lead to increased traffic, potential accidents, and an uptick in non-emergency calls to 9-1-1. It’s crucial to reserve 9-1-1 for true emergencies to ensure that those in need receive prompt assistance.

When and Where to Watch: The 2024 total solar eclipse will occur on April 8, between 12 p.m. and 3 p.m. CT, with DFW experiencing the eclipse within the path of totality. To find out the exact timing for your location and to view events in the DFW metroplex, consult the Eclipse Events Dashboard or NASA’s information page.

How to Safely View the Eclipse:

  • Use proper eye protection, such as eclipse glasses or handheld viewers.
  • Consider indirect viewing methods, like pinhole projectors, if you don’t have eclipse glasses.
  • If photographing the eclipse, use a solar filter and never look through the viewfinder without protection.
  • Stay aware of your surroundings, especially in crowded or unfamiliar areas.
  • Keep pets indoors to protect their eyes from the Sun’s harmful rays.

The 2024 total solar eclipse offers a rare opportunity to witness one of nature’s most spectacular events. By following safety guidelines and respecting the impact on communities, you can enjoy this celestial show while ensuring a safe and memorable experience for all.

This blog post was created with assistance from ChatGPT, an AI language model developed by OpenAI.

Saving Hearts, Saving Lives: 9-1-1 and National Heart Month

Saving Hearts, Saving Lives: 9-1-1 and National Heart Month

February is National Heart Month. This month is dedicated to raising awareness about heart health. the prevention of heart-related conditions, and education about what to do in situations in which a heart-related health concern arises. As we focus on caring for our hearts, it’s important to recognize the critical role emergency response systems like 9-1-1 have in saving lives, especially during cardiac emergencies. 

Heart disease is a leading cause of death globally, claiming millions of lives each year. During cardiac emergencies, every second counts. Contacting  9-1-1  immediately upon recognizing the signs of a heart attack or cardiac arrest can significantly improve the chances of survival. 

Heart Attack: Symptoms of a heart attack can vary but may include chest pain or discomfort, upper body pain, shortness of breath, nausea, lightheadedness, or cold sweats. If you or someone else is experiencing these symptoms, call 9-1-1 immediately.

Cardiac Arrest: Cardiac arrest is often sudden and can lead to loss of consciousness and the ceasing of breathing. If you witness someone experiencing these symptoms, call 9-1-1 and begin CPR immediately.

Educating communities about the signs of heart attacks and cardiac arrest, as well as the importance of calling 9-1-1, is crucial. By raising awareness and providing education, we can empower individuals to take action and potentially save lives when they witness a heart-related medical emergency.

How You Can Help:

  • Learn CPR: Taking a CPR course can equip you with the skills to provide immediate assistance in a cardiac emergency. To view local CPR classes, visit the Red Cross website to learn more. 
  • Spread Awareness: Share information about heart health, the signs of heart attacks and cardiac arrest, and the importance of calling 9-1-1.
  • Support Heart Health Initiatives: Participate in events or fundraisers that promote heart health and raise funds for research and education.

As we observe National Heart Month, let’s not only focus on our own heart health but also on being prepared to help others. By recognizing the signs of cardiac emergencies, calling 9-1-1 promptly, and providing immediate assistance, we can make a difference in saving lives. Together, let’s work towards a heart-safe community where everyone knows how to respond in a cardiac emergency.


This blog post was written with the assistance of an AI language model.

New Year, New Safety Resolutions: A Comprehensive Guide to a Safer 2024

New Year, New Safety Resolutions: A Comprehensive Guide to a Safer 2024

As we step into the New Year, let’s usher in a renewed commitment to safety with our ‘New Year, New Safety Resolutions’ initiative. Together, we can make a difference by taking small yet impactful steps towards building a safer community, because your well-being matters.

Resolution 1: Creating a Safety Plan with Your Household

Our first New Year, New Safety Resolution encourages you to create a safety plan with your household. It’s essential to educate children on how to respond in emergency situations, including when and how to call 9-1-1. Practice evacuation drills and establish a family meeting point. By prioritizing safety at home, we contribute to a secure and resilient community.

Resolution 2: Building an Emergency Preparedness Kit

In addition to a safety plan, it’s crucial to build an emergency preparedness kit. Our second resolution emphasizes the importance of staying active in creating a comprehensive kit. Include essentials such as water, non-perishable food, medications, flashlight, first aid supplies, and important documents. Regularly check and refresh your kits to ensure they are up-to-date and ready for any unexpected situation.

Resolution 3: Winter Safety Precautions

As part of our third New Year, New Safety Resolution, we urge everyone to prioritize safety during the winter months. Take extra precautions while driving on icy roads, ensure your homes are well-prepared for cold weather, and stay informed about weather updates. By being proactive in winter safety, we contribute to a secure environment for ourselves and those around us.

Resolution 4: CPR and Basic First Aid Training

Our fourth resolution encourages you to consider taking a CPR course and learning basic first aid. Equipping yourself with these invaluable skills not only enhances your own preparedness but also contributes to building a stronger, more resilient community. Your dedication to learning can make a real difference in emergencies, creating a network of individuals ready to respond effectively. Let’s make 2024 a year of safety, knowledge, and shared well-being.

As we embark on this fresh start, let’s collectively commit to making 2024 a year of safety and preparedness. By implementing these New Year, New Safety Resolutions, we not only enhance our individual well-being but also contribute to the creation of a safer and more resilient community. Your efforts matter, and together, we can create a positive impact on the world around us. Stay safe, stay prepared, and let’s make 2024 a year to remember for all the right reasons.