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Press Release: North Central Texas 9-1-1 Authority Implements New Tools to Better Locate 9-1-1 Callers

Press Release: North Central Texas 9-1-1 Authority Implements New Tools to Better Locate 9-1-1 Callers

Arlington, TX, April 19, 2021 – North Texas citizens dialing 9-1-1 may soon begin receiving text messages from the 9-1-1 telecommunicator with a link to pinpoint their location. This feature is one of the tools included with a new dispatch map that has been implemented throughout the North Central Texas Emergency Communications District’s 13-county region.   

The NCT9-1-1 Service Area
The counties highlighted in blue will have access to the new 9-1-1 features, as well as the five municipalities featured in Dallas.

The new map provides GIS-based data to 9-1-1 telecommunicators. The map features tools like enhanced location, which sends a link to mobile devices that callers can click to send their enhanced location to the telecommunicatorThe map also includes a 9-1-1 chat feature that translates to over 70 languages, and is integrated with applications like What3Words, which pinpoints the location of mobile device within three meters, and Waze to provide traffic data. 

“Our region is fairly rural, which sometimes makes identifying an exact location of a caller difficult,” said GIS Manager Rodger Mann“The tools provided by this new map gives 9-1-1 telecommunicators another way to better identify a caller’s location, which can save lives by cutting down on response times.” 

The map is available to over 40 Public Safety Answering Points (PSAPs), or 9-1-1 call centers, in 13 North Texas counties surrounding the Dallas-Fort Worth metroplex. This area serves about 1.7 million citizens. 

View the factsheet for these new features.

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About the North Central Texas Emergency Communications District (NCT9-1-1)  

The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40 plus Public Safety Answering Points (PSAPs) in the 13 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these PSAPs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring PSAP functionality and compliances. NCT9-1-1 serves a population of 1.7 million and 10,000+ square miles. 

Winners of the 2021 Annual 9-1-1 Awards

Winners of the 2021 Annual 9-1-1 Awards

The North Central Texas Emergency Communications Districts (NCT9-1-1) has announced the 2021 winners of the Annual 9-1-1 Awards. These awards are presented to individuals or groups who show an outstanding commitment to the 9-1-1 industry. We are proud to have so many dedicated professionals working with us to help save lives every day. The nominees are submitted by their Public Safety Answering Point (PSAP) supervisor or manager and the winners are selected by a majority vote from the supervisors, managers, and NCT9-1-1 staff. The agency of the year, however, is determined by the NCT9-1-1 staff. Congratulations to the award winners!

9-1-1 Telecommunicator of the Year – Ricky Huff, Springtown Police Department

The Telecommunicator of the Year is categorized as an individual who takes command and makes independent decisions relating to the proper emergency response. This individual thinks and responds quickly as the emergency situation dictates while addressing the needs and concerns of the caller.

9-1-1 Agency of the Year – Frisco Police Department

The Agency of the Year is handpicked by the NCT9-1-1 staff for demonstrating a superior commitment to furthering 9-1-1 in North Texas.

9-1-1 Team of the Year – McKinney Police Department

The Team of the Year are a group of two or more individuals who worked well together when handling a call. The individuals on the Team of the Year included:

  • Supervisor: Randi Wiggins Beard
  • Aaron Roberts
  • Amanda Hammer
  • Ashley Beckle
  • Ashely Cooper
  • Emilee Powell
  • Gwen Smith
  • Mallory Ransom
  • Taryn Gray

 9-1-1 Supervisor of the Year – Holly Bicknell and Valerie Hughes, Cleburne Police Department

The Supervisor of the Year demonstrates a positive and professional attitude toward all aspects of his or her roles and responsibilities. He or she is familiar with all operations and functions expected of subordinates and demonstrates that knowledge on a regular basis while monitoring staff performance. He or she creates plans and objectives and offers praise or corrections to staff when needed.

9-1-1 Training Professional of the Year – Caylin Milligan and Chelsea Dyer, Corsicana Police Department

The Training Professional of the Year uses their creativity, initiative, and diligence consistently while assisting callers or coworkers. He or she is knowledgeable of policy and procedure and reliable when informing others.

9-1-1 TDD/TTY Above and Beyond Award – Corsicana Police Department

The TDD/TTY Above and Beyond Award is given to the PSAP that had the most TDD/TTY calls and demonstrated a commitment to serving the Deaf and Hard of Hearing communities.

PSA: How Does Kari’s Law Affect Your School District

PSA: How Does Kari’s Law Affect Your School District

 

Transcript

Let’s talk about some complex state legislation that probably affects your school.  

The first is Kari’s Law.  

Your school’s campus is made up of multiple buildings, floors, classrooms, and offices, which are all connected by a multi-line telephone system.  

When someone wants to reach an outside line on one of these phones, they have to dial a prefix digitlike 9.  

Unfortunately, that also applies when dialing 9-1-1. 

Some students, staff members, or visitors may not know that an additional digit is needed to dial 9-1-1, which could delay a response during an emergency.  

So, Kari’s Law requires these phones to have direct dialing to 9-1-1. 

Kari’s Law also requires that 9-1-1 receives a dispatchable location, which just means that the 9-1-1 call taker knows the street address, floor level, or classroom or office number of the emergency. 

The other legislation is the Ray Baum’s Act. 

Ray Baum’s also requires you to have a designated person who is notified when a 9-1-1 call is made. This is usually a security guard or receptionist.  

All businesses in Texas must be compliant with Kari’s Law, or have a waiver on file, as of September 2016.  

So, what do you do now? 

Contact your multi-line telephone provider to find out your road to compliance. 

Also visit NCT911.org/karislaw to learn more about Kari’s Law and the Ray Baum’s Act so that you can keep your students safe.  

Press Release: First Hybrid In-Person/Virtual 9-1-1 Academy Launches New Phase of 9-1-1 Training

Press Release: First Hybrid In-Person/Virtual 9-1-1 Academy Launches New Phase of 9-1-1 Training

ARLINGTON, TX, March, 17, 2021 — The North Central Texas Emergency Communications District (NCT9-1-1) graduated 14 new 9-1-1 telecommunicators in the first in-person/virtual hybrid 9-1-1 telecommunicator academy on March 12, 2021. This class included recruits from eight different agencies, including the Waxahachie Police Department, Collin County Sheriff’s Office, and the Cleburne Police Department, among others.

The graduates completed a rigorous program that taught 9-1-1 equipment use, state mandates and regulations, how to handle crisis communications such as active shooters, and more. This class was the first to experience a hybrid format, where part of the program was taught in-person with COVID-19 restrictions in place and part was taught online via video conference. NCT9-1-1 was one of the first Texas agencies to receive permission from the Texas Commission on Law Enforcement (TCOLE) to instruct virtually while still giving credit.

“We worked with TCOLE to adjust to the shifting times during COVID by requesting virtual training, which is the hallmark of a good 9-1-1 telecommunicator,” said NCT9-1-1 Training Coordinator Bret Batchelor. “You have to be flexible, and I think we demonstrated the value of that by continuing to graduate new recruits during COVID when a lot had to shut down. These 14 recruits are a class of exceptionally resilient individuals because they mastered their skillset during difficult times, and I think that experience will help them in their careers.”

The academy has graduated recruits from across Texas and Arkansas since its inception in February of 2016 and continues to grow with classes held twice a year in the winter and summer.

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About the North Central Texas Emergency Communications District

The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40 plus Public Safety Answering Points (PSAPs) in the 13 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these PSAPs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring PSAP functionality and compliances. NCT9-1-1 serves a population of 1.7 million and 10,000+ square miles.