North Central Texas Emergency Communications District Contact List

The NCT9-1-1 teams vary in their responsibilities to the district. Please contact the correct team for your inquiry based on the descriptions below.

GeoData Team

Responsible for:

  • Coordinating partnerships with 9-1-1 addressing authorities   
  • Quality control of all GIS data
  • Regional geospatial emergency call-routing solution provider 
  • 9-1-1 dispatch mapping provider 
  • Unmanned Aircraft Systems (UAS) data collection
  • Maintaining the Master Street Addressing Guide (MSAG)
  • Call statistic reporting 
  • Emergency notification database services

Operations Team

Responsible for:

  • Public education, marketing, and public relations
  • 9-1-1 telecommunicator training
  • ECC compliance and quality assurance
  • Pre-employment assessments

Strategic Service Team

Responsible for:

  • Contract and legal questions 
  • Strategic planning
  • Budget maintenance
  • Board of Managers liaison 

Support Services Team

Responsible for:

  • Purchasing and procurement 
  • Maintaining department culture 
  • Administrative duties
  • Director of 9-1-1 liaison  

Technology Team

Please submit technology support tickets by calling 1 (888) 311-3911.

Responsible for:

  • Researching and developing industry technology 
  • System installation and maintenance 
  • 24/7 helpdesk for 9-1-1 ECCs
  • Deployment and monitoring network technology