North Central Texas Emergency Communications District Contact List
The NCT9-1-1 teams vary in their responsibilities to the district. Please contact the correct team for your inquiry based on the descriptions below.
GeoData Team
Responsible for:
- Coordinating partnerships with 9-1-1 addressing authorities
- Quality control of all GIS data
- Regional geospatial emergency call-routing solution provider
- 9-1-1 dispatch mapping provider
- Unmanned Aircraft Systems (UAS) data collection
- Maintaining the Master Street Addressing Guide (MSAG)
- Call statistic reporting
- Emergency notification database services
Operations Team
Responsible for:
- Public education, marketing, and public relations
- 9-1-1 telecommunicator training
- ECC compliance and quality assurance
- Pre-employment assessments
Strategic Service Team
Responsible for:
- Contract and legal questions
- Strategic planning
- Budget maintenance
- Board of Managers liaison
Support Services Team
Responsible for:
- Purchasing and procurement
- Maintaining department culture
- Administrative duties
- Director of 9-1-1 liaison
Technology Team
Please submit technology support tickets by calling 1 (888) 311-3911.
Responsible for:
- Researching and developing industry technology
- System installation and maintenance
- 24/7 helpdesk for 9-1-1 ECCs
- Deployment and monitoring network technology