Work for 9-1-1

Our program offers paid internships with flexible work schedules for 20 -39 hours per week. Our interns come from a variety of studies including Telecommunications, GIS, Computer Science and Public Administration.

For more information, see our Internships page.

Our mission statement is “Saving Lives and Making a Difference”. We strive everyday to meet the expectations of our region’s citizens in providing the best 9-1-1 services available by following our three core values: Courage, Heart, & Attitude.

The work at NCT9-1-1 is challenging, evolving, rewarding, and important. Every member of our team makes daily contributions to carrying out our mission.

The NCT9-1-1 offices are in the entertainment district of the City of Arlington in the middle of the Dallas-Fort Worth Metroplex. The local area also has tons of great shopping, dining, parks, and museums.

Our employees live in one of the fastest growing regions in the country. From the studios, lofts and condos in the hearts of the big cities to the green pastures of the North Central Texas rural counties, there is a wide variety of communities to call home within a reasonably short commute time.

Things To Do For:

  • The Outdoorsy- There are many lakes and state parks within a short driving distance of the Metroplex. Many places to go mountain biking, hiking, fishing, boating, and camping are less than an hour away.
  • The Shopper- There are several outlet and up-scale shopping centers in the Metroplex. The North Dallas, Plano and Addison areas offer some of the best shopping in the state. We are also an Amazon Same-Day and One-Day delivery region for online shoppers.
  • The Foodie- The Metroplex is very culturally diverse area. Whether you like Texas BBQ, Sushi, Cajun, Steakhouses, Italian, French, Mediterranean, Korean, Thai, or Indian, there is a spot probably just around the corner. Many highly-rated restaurants are located in the downtown and nearby districts of Fort Worth and Dallas.
  • The Weekend Sightseer- If getting out of the city and taking a road trip is your thing, North Texas is a fantastic location to be based. Driving to the Gulf Coast or the Ozarks for a weekend getaway is easy and very affordable. There are hundreds of other locations to reach on just a few hours drive that feature national historic sites, wineries, theme parks, and other must-see attractions.
  • The Sports Fan- We have teams here in all the major sports leagues. You can become a hometown fan of the Dallas Cowboys, Stars, and Mavericks, cheer on the Texas Rangers and FC Dallas, and check out some of the minor league baseball, basketball and hockey games. Or, you can see your favorite team play here as a visitor.

We offer a package of many desirable benefits to our full-time employees including:

  • Health & Dental Care
  • Retirement
  • Work/Life Balance Programs
  • Professional Development
  • Flexible scheduling for certain positions
  • Incentive programs

Saving Lives and Making a Difference!

The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40+ Emergency Communications Centers (ECCs) in 13 counties surrounding the Dallas/Fort Worth Metroplex.  NCT9-1-1 supports these ECCs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training the 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring PSAP functionality and compliances.   NCT9-1-1 serves a population of 1.9 million and 10,800+ square miles.

We hire our employees from a wide range of technical and professional backgrounds. We are often looking for specialists in network technology, computer systems and GIS as well as public servants with experience in 9-1-1 call taking and dispatching, public administration, project management, and other fields.

9-1-1 Strategic Services Coordinator

NCT9-1-1 is looking for a 9-1-1 Strategic Services Coordinator to join our growing team.   In this position, you would serve as project lead for many of the program’s public safety-critical projects.  You would manage the project through its entire lifecycle including planning, procurement, initiation/implementation, project/contract management, and project closeout.  In addition, you would have a role in the coordination and development of other important departmental business functions including, but not limited to budgeting, strategic planning, developing documentation, and proofing/editing important program materials.

If utilizing your project management skills to coordinate projects that directly impact public safety, this job may be for you! See more details below.

The purpose of this position is to serve as project lead, coordinating the development and execution of departmental, agency, and regional projects.  This is accomplished through effective direction of resources and includes collaboration with both internal and external stakeholders (e.g. academia).

Job duties include, but are not limited to:

  • Leading projects, conducting research, reviewing documents, performing technical analyses, proposing streamlining opportunities, and developing/writing detailed project plans.
  • Managing projects through all states of the project management lifecycle including, but not limited to: planning, procurement, initiation/implementation, project/contract management, and project closeout; Determining or making recommendations on the most effective sequencing of events in order to optimize achieving project goals; Utilizing departmental project management tools; Providing executive management with updates and status reports.
  • Coordinating departmental or program activities by compiling, reviewing, and distributing various department reports; operating and maintaining various computer programs and databases; providing technical assistance to other departments and outside agencies; and maintaining communications with various boards, agencies, and committees.
  • Serving as copy editor, proofreader, and fact checker for departmental documents.
  • Coordinating committees and representing the Strategic Services Team on various departmental and agency groups including the Digital Transformation Team.

Required Experience

 Ideal candidates for this position will possess the following qualities/qualifications:

  • A Bachelor’s degree or higher
  • Over three years of related experience
  • Knowledge of 9-1-1 technology preferred
  • Project Management certification preferred

Apply here!