Introducing Comprehensive Next Generation Training.

Review our 9-1-1 training courses, hosted in North Texas, below.

We’re changing how training works for 9-1-1 in Texas. We’re launching a new training program that will focus on more than how to be a good 9-1-1 telecommunicator. Instead, we’ll build on a strong foundation of courses that teach what every telecommunicator needs to be successful. But we’re taking it one step further. We’ll also teach the mental preparation needed to excel at this career.

Our lineup of courses will do more than create telecommunicators. It will build successful, well-rounded, resilient professionals.   

All class registrations require an assigned PID number and the name associated with the PID number. Registering with all zeros as the PID or using fictitious names will result in the registration being deleted. If you do not have a PID number issued by the Texas Commission on Law Enforcement, please contact 9-1-1 Training Coordinator Bret Batchelor to complete the registration at

All class registrations also require that you are sponsored by the agency employing you. We do not accept self-sponsored student registration.

Unless otherwise noted, all training classes will be hosted at NCT9-1-1, 600 Six Flags Dr., Suite 226, Arlington, TX 76011.

Cancellation policy:
In the event a class is cancelled, the 9-1-1 Training Coordinator ensures:

  • The ECC Management and student(s) are notified via email
  • The ECC Management and student(s) are notified via telephone
  • Notices are posted on all NCT9-1-1 social media accounts
  • The course is removed from the registration database

Courses may be canceled due to:

  • Severe / Inclement weather
  • Instructor tiered redundancy and/or staff exhausted
  • Reserved training room conflict
  • Other unpredictable incidents

For more information, contact 9-1-1 Training Coordinator Bret Batchelor at

Subscribe To Our Training Newsletter For Updates on Future Courses

Current NCT9-1-1 Training Schedule

This 3-day training is designed to teach participants the Basic Individual and Group Crisis Intervention Training

This course is only open to NCT9-1-1 telecommunicators at this time.

The course focuses on the elements of a one on one training program, and includes the role and responsibilities of a trainer, adult learning styles, documentation and counseling techniques.

Tuesday, Apr 25 2023 8:30AM-5:00PM

Wednesday, Apr 26 2023 8:30AM-5:00PM
Thursday, Apr 27 2023 8:30AM-5:00PM

The Regional Telecommunicator Academy provides required training and certification for new 9-1-1 telecommunicators. It is a multi-week academy providing a level of excellence across the region.

RTA #015 registration will open in June 2023.

Make sure to subscriber to our training newsletter here for updates:

TCIC/TLETS Full Access Operator Course is mandatory dispatcher training that teaches new 9-1-1 telecommunicators how to access crime/law enforcement databases and run criminal histories.

Wednesday, May 31 2023 8:00AM-5:00PM

Thursday, Jun 1 2023 8:00AM-5:00PM

Friday, Jun 2 2023 8:00AM-5:00PM

There are currently no courses available. Future courses will be posted here. Make sure to subscriber to our training newsletter here:

There are currently no courses available. Future courses will be posted here. Make sure to subscriber to our training newsletter here:

This course is only available to NCT9-1-1 PSAPs. Attendees will learn key concepts concerning the Solacom 9-1-1 Call Handling Equipment. This course covers:

9-1-1 software and system features for the Solacom system
RadiusPlus mapping program
Use of RapidSOS for location accuracy
TDD/TTY training for communicating with the hearing/speech impaired
GEM texting capabilities
And more

Wednesday, Mar 29 2023 8:00AM-5:00PM

Thursday, Apr 13 2023 8:00AM-5:00PM

Thursday, May 11 2023 8:00AM-5:00PM

Wednesday, May 24 2023 8:00AM-5:00PM

The Sexual Assault and Family Violence Investigators Course has been specifically designed for 9-1-1 telecommunicators. There are currently no SAFVIC courses available. Future courses will be posted here.

Who does 9-1-1 call when 9-1-1 needs help? The Telecommunicator Emergency Response Taskforce, or TERT, provide assistance to PSAPs who may be struggling due to unforeseen circumstances such as a natural disaster.

TERT Basic Awareness Training

Wednesday, May 17 2023 8:00AM-5:00PM  

This training course is designed to train experienced 9-1-1 telecommunicators in one Emergency Communications Center (ECC) to assist another temporary, alternate, or permanent ECC when assistance is needed.


TERT Team Leader Training

Thursday, May 18 2023 8:00AM-5:00PM

One of the important components of establishing a viable Telecommunicator Emergency Response Taskforce (TERT) program is to identify and train individuals who will be designated as Team Leaders. Under provisions of the APCO/NENA Standards for TERT Deployment, each deployed team should be accompanied by a Team Leader.

This course will provide telecommunication officers with vital information in dealing with critical incidents and show how all levels of critical incidents are managed during the course of an incident. Telecommunications will understand what is going on that they do not see but also recognize the role they play in handling a critical situation. By the end of the course, telecommunication officers will have an overview of crisis/hostage negotiations, basic SWAT procedures, and basic Incident Command Structure along with what they can do to assist their agency during critical incidents.

There are currently no courses available. Future courses will be posted here. Make sure to subscriber to our training newsletter here:

This Adult, Child and Baby First Aid/CPR/AED in-person course equips students to recognize and care for a variety of first aid, breathing, and cardiac emergencies involving adults, children and babies.

This course is only available for ECCs within the NCT9-1-1 region.

Tuesday, Apr 18 2023 8:30AM-12:30PM

Tuesday, Apr 18 2023 1:00PM-5:00PM

Tuesday, May 9 2023 8:30AM-12:30PM

Tuesday, May 9 2023 1:00PM-5:00PM

This class is only for enrolled students in the NCT9-1-1 Regional Telecommunicator Academy in Summer of 2023.

Thursday, Jul 6 2023 12:30PM-4:30PM