Category: Press Release

ARLINGTON, Texas, March 4, 2022 — The North Central Texas Emergency Communications District (NCT9-1-1) will graduate 18 9-1-1 telecommunicators from its Regional Telecommunicator Academy (RTA) Class #013 on March 4 in Arlington. This class includes recruits from 7 different agencies, including Terrell PD, Wise Co SO, Greenville PD, Waxahachie PD, Ellis Co SO, Collin Co SO, among others.

The graduating recruits will have completed a rigorous four-week program that teaches equipment use, state mandates and regulations, how to handle emergency communications situations such as active shootings, and more. Texas is the only state in the country that requires its telecommunicators to be licensed alongside peace officers and jailers, and NCT9-1-1 hosts the only 9-1-1 telecommunicator academy in the state. The district welcomes recruits from outside its region to participate and this year includes participants from Irving PD.

“At the academy, we’re not just training people to fill positions,” said NCT9-1-1 Training Coordinator Bret Batchelor. “We’re building a community of resiliency and comradery with our recruits. I want them to walk away with the skills to not only be successful at their new jobs, but to build a lifelong career as a 9-1-1 telecommunicator and to one day pass on their experiences to the next generation of dispatchers.” 

The program has graduated recruits from all over Texas and Arkansas since its inception in February of 2016 and continues to grow with classes held twice a year in the winter and summer.    

About the North Central Texas Emergency Communications District

The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40 plus Emergency Communication Centers (ECCs) in the 13 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these ECCs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring ECC functionality and compliances. NCT9-1-1 serves a population of 1.7 million and 10,000+ square miles.

ARLINGTON, Texas, September 2 – The North Central Texas Emergency Communications District (NCT9-1-1), which serves as the headquarters for the Texas Telecommunicator Emergency Response Taskforce (TERT) state program, deployed two 9-1-1 telecommunicators today to the Lafourche Parish Sheriff’s Office in Louisiana for 14 days. The relief comes after the devastating effects of Hurricane Ida strained the parish’s resources and caused catastrophic damage to the community, according to their Facebook page. The deployed TERT members are licensed 9-1-1 telecommunicators employed by the Bedford Police Department and NCT9-1-1.

TERT members will work onsite at the Public Safety Answering Point (PSAP) and assist with the duties of 9-1-1 call takers and radio dispatchers. This provides relief to Lafourche telecommunicators who will have the opportunity to visit and assess the damage to their homes, check in on loved ones, and mentally recover from hurricane response efforts. 9-1-1 telecommunicators often work around the clock during disasters, sometimes living at their PSAPs for multiple days, and TERT programs around the country are utilized to support these agencies.

“TERT is who 9-1-1 calls when 9-1-1 needs help,” said Texas TERT State Coordinator Jason Smith. “State programs exist all over the country to provide support due to wildfires, hurricanes, or other disasters. 9-1-1 is often the first piece of critical infrastructure brought back after an incident, and the stress 9-1-1 telecommunicators experience as the first point of contact in their community’s recovery is significant. TERT provides necessary support to an unseen part of disaster response.”

Texas TERT is part of the first deployment phase and is partnering with eight members of Florida TERT to provide a total of ten 9-1-1 telecommunicators to support the Lafourche Parish Sheriff’s Office. If a second phase is needed, TERT members from the Tennessee and Georgia state programs will be sent. Texas TERT was established in 2007 and has responded to disasters such as Hurricane Harvey, Ike, and assisted during Hurricane Isaac.

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About the North Central Texas Emergency Communications District (NCT9-1-1)

The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40 plus Public Safety Answering Points (PSAPs) in the 13 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these PSAPs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring PSAP functionality and compliances. NCT9-1-1 serves a population of 1.7 million and 10,000+ square miles.

ARLINGTON, TX, August, 3, 2021 — The North Central Texas Emergency Communications District (NCT9-1-1) will graduate 13 new 9-1-1 telecommunicators from the Regional Telecommunicator Training Academy on August 6 in a virtual ceremony. These recruits join the industry during a significant staffing shortage of 9-1-1 telecommunicators in North Texas. The recruits of class #011 represent agencies from across the region including the Balch Springs Police Department, Collin County Sheriff’s Office, Seagoville Police Department, and more.

The graduates completed a rigorous four-week program that taught 9-1-1 equipment use, state mandates and regulations, as well as how to handle crisis communications such as active shooters. They will graduate after taking the Texas Commission on Law Enforcement (TCOLE) State Licensing Exam. Texas is the only state in the country that requires its 9-1-1 telecommunicators to be licensed in the same line as peace officers and jailers and was the first state to reclassify them from administrative professionals to first responders.

“They’re joining the industry during unprecedented times,” said NCT9-1-1 Training Coordinator Bret Batchelor. “The pandemic has changed a lot, and they’ll have to adapt quickly as it continues to affect the day-to-day roles of first responders. The chances of burn out only increase when working in that kind of high-stakes environment. But I have confidence that they all have what it takes to excel at this career.”

The academy has graduated recruits from across Texas and Arkansas since its inception in February 2016 and continues to grow with classes held twice a year in the winter and summer.

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About the North Central Texas Emergency Communications District (NCT9-1-1)

The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40 plus Public Safety Answering Points (PSAPs) in the 13 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these PSAPs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring PSAP functionality and compliances. NCT9-1-1 serves a population of 1.7 million and 10,000+ square miles.