Author: Kristin McKinney

Domestic Violence Awareness Month

Domestic Violence Awareness Month

October marks Domestic Violence Awareness Month (DVAM), a time to honor survivors, raise awareness, and work toward ending domestic violence. Domestic violence affects millions of people, regardless of age, gender, or background. For many in danger, 9-1-1 is the first point of contact and can play a vital role in helping survivors access the support they need. In the United States, an average of 24 people per minute are victims of rape, physical violence, or stalking by an intimate partner. This alarming statistic underscores the ongoing crisis of domestic violence, emphasizing the need for awareness, action, and community support.

One lesser-known resource for survivors of domestic violence is the ability to text 9-1-1. Text-to-9-1-1 is especially helpful in situations where making a phone call may be dangerous, such as during a domestic violence incident. Texting provides the same access to emergency services as calling but with the added advantage of being more discreet. If you’ve never used this service before, it’s essential to understand how it works. The process is simple—just type “9-1-1” in the “To” field, provide your location (such as an address, landmarks, or intersections), and describe your emergency in the message. The top priority of 9-1-1 is your safety, ensuring you receive the help you need as quickly and efficiently as possible.

If you find yourself in an abusive relationship, it’s easy to feel isolated, but remember: you are not alone. Help is just a phone call or text away. In moments of fear and uncertainty, reach out. 9-1-1 is available day or night and can connect you to the resources and support you need to find safety and healing. While there are many wonderful organizations nationwide that provide assistance, it’s important to remember that these are not substitutes for emergency services. If you’re ever unsure whether to call 9-1-1, make the call. 9-1-1 telecommunicators can also help you access local resources, such as shelters and victim advocacy programs.

Domestic violence doesn’t follow a schedule, and neither does the commitment to helping those in need. No matter the time or place, you can always reach out for help. Call or text 9-1-1 if you’re in danger. While October is Domestic Violence Awareness Month, advocating for survivors is a year-round responsibility. This month, let’s work together to break the silence, share resources, and offer hope to those affected by domestic violence—because supporting survivors is a mission that continues all year long.

Disclaimer: Text-to-9-1-1 availability may vary by location. Please check with your local emergency communications center to confirm if they participate in this service.

More resources and information about domestic violence:

https://www.thehotline.org/

https://www.dvawareness.org/

https://startbybelieving.org/

Don’t Hang Up on 9-1-1: What to Do if You Accidentally Call

Don’t Hang Up on 9-1-1: What to Do if You Accidentally Call

Accidental 9-1-1 calls happen more often than you might think. Whether it’s a toddler playing with your phone, an unintended pocket dial, or a technical glitch, these calls can easily occur. While it’s understandable to feel embarrassed or worried, the best thing you can do is not hang up. Staying on the line and explaining the situation is crucial for ensuring that emergency services can focus on real emergencies.

 

Why It’s Important Not to Hang Up

When you hang up after an accidental call, the 9-1-1 call taker is obligated to call you back to ensure there isn’t an emergency. If they can’t reach you, they might dispatch emergency services to your location to make sure everything is okay. This can divert valuable resources from real emergencies and cause unnecessary stress for everyone involved.

 

Common Scenarios and What to Do

 

  1. Pocket Dial

Scenario: Your phone dials 9-1-1 while in your pocket.

What to Do: Stay on the line and explain that it was an accidental dial. The call taker will appreciate your honesty and can quickly clear the call.

 

  1. Toddler Call

Scenario: Your child accidentally calls 9-1-1 while playing with your phone.

What to Do: Don’t hang up. Stay on the line and explain that your child made the call by mistake. This helps ensure that no further action is necessary.

 

  1. Misdial

Scenario: You accidentally press the emergency call button or dial 9-1-1 by mistake.

What to Do: Remain on the line and inform the call taker that it was a misdial. They will confirm that everything is okay and end the call.

 

  1. Technical Glitch

Scenario: You put your phone in a car drink holder. The side buttons are held down, and it calls 9-1-1. 

What to Do: Again, stay on the line and let the call taker know it was an accidental call due to a technical issue.

 

  1. Crash Detection

Scenario: You press hard on your breaks. This alerts your phone that you could’ve been in a possible crash, even if you weren’t. 

What to do: Stay on the line and let the call taker know your phone automatically called for you.

***NOTE: Crash detection can be turned on and off in your phone’s settings. For Apple, this feature is available only on iPhone 14 and later and on Apple Watches. For Android, the feature is available on some phones. Check your settings to see if it’s on. 

 

What Happens When You Stay on the Line

When you stay on the line, the 9-1-1 call taker can quickly ascertain that there is no emergency. This allows them to document the accidental call and move on to assist those in actual need. Your cooperation helps keep emergency services available for true emergencies and ensures the efficiency of the system.

 

Accidental 9-1-1 calls are a common occurrence, but they don’t have to lead to confusion or wasted resources. Remember, if you ever call 9-1-1 by mistake, don’t hang up. Stay on the line and explain the situation to the call taker. Your cooperation helps maintain the effectiveness of emergency services and ensures help is available when it’s truly needed.

 

For more information on 9-1-1 services and safety tips, explore our other resources and stay informed. Thank you for helping us keep our community safe!

Press Release: 9-1-1 Telecommunicator Eva Gonzales Retires from the Waxahachie Police Department After 20 Years of Service

Press Release: 9-1-1 Telecommunicator Eva Gonzales Retires from the Waxahachie Police Department After 20 Years of Service

Waxahachie, TX, August 13, 2024 – The North Central Texas Emergency Communications District (NCT9-1-1) is pleased to recognize the exceptional service of Eva Gonzales, a 9-1-1 telecommunicator with the Waxahachie Police Department, who has retired after 20 years of dedicated service. Eva’s contributions to the safety and well-being of the Waxahachie community were celebrated in a heartfelt retirement ceremony attended by her colleagues, friends, and family.

Eva Gonzales has been a cornerstone of emergency communications in Waxahachie, consistently providing a calm and reassuring voice during critical moments. Eva’s professionalism and commitment to excellence were evident in every call she answered, ensuring that citizens received the help they needed when it mattered most. Over the course of her career, Eva has been instrumental in saving lives and providing crucial support to first responders.

 

Lindsey Sims, Eva’s supervisor at the Waxahachie Police Department, shared words of admiration stating: “Eva has dedicated the last 20 years as a 9-1-1 telecommunicator for the Waxahachie Police Department. She has served the citizens of Waxahachie with H.E.A.R.T. – Honor, Ethics, Accountability, Respect, and Transparency. She has built a legacy that has impacted our communications division for years to come. We wish her a happy and healthy retirement.” Eva’s guidance and mentorship of new 9-1-1 telecommunicators have left a lasting impression, and her legacy will continue to inspire others who follow in her footsteps.

 

Eva’s contributions to the Waxahachie Police Department go beyond her exceptional performance as a 9-1-1 telecommunicator. Eva was a mentor to new staff, always willing to share her knowledge and experience to help others succeed. Eva’s legacy of excellence and her embodiment of the department’s core values will continue to influence the communications division for years to come.

 

As Eva Gonzales transitions into her well-earned retirement, NCT9-1-1 extends its deepest gratitude for her years of service and wishes her all the best in the years ahead.

 

About the North Central Texas Emergency Communications District (NCT9-1-1)

 

The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40 Emergency Communication Centers (ECC) in 14 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these ECCs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring ECC functionality and compliances. NCT9-1-1 serves a population of 2 million and 9,800 + square miles.

Press Release: Regional Telecommunicator Academy Graduates Class #017

Press Release: Regional Telecommunicator Academy Graduates Class #017

ARLINGTON, Texas, August 9, 2024 — The North Central Texas Emergency Communications District (NCT9-1-1) graduated 15 9-1-1 telecommunicators from its Regional Telecommunicator Academy (RTA) Class #017 on August 9th in Arlington. This class includes recruits from 11 different agencies, including:

  • Allen Police Department
  • Balch Springs Police Department
  • Collin County Sheriff’s Office
  • Corsicana Police Department
  • Dallas Colleges Police Department
  • McKinney Police Department
  • North Richland Hills Police Department
  • Red Oak ISD Police Department
  • Waxahachie Police Department
  • Wilmer Police Department
  • Wise County Sheriff’s Office

The graduating recruits have completed a rigorous four-week program that teaches equipment use, state mandates and regulations, how to handle emergency communications situations such as active shootings, and more. Texas is the only state in the country that requires its 9-1-1 telecommunicators to be licensed alongside peace officers and jailers, and NCT9-1-1 hosts the only 9-1-1 telecommunicator academy in the state.

 

“As we approach our 20th academy, we take immense pride in the training we provide,” said NCT9-1-1 Training Coordinator Bret Batchelor. “Our goal goes beyond simply preparing individuals for roles; we are fostering a resilient and supportive community. We aim to equip our recruits with the tools for success in their new careers and to inspire them to grow into seasoned professionals who will one day mentor the next generation of 9-1-1 telecommunicators.”

 

The program has graduated recruits from all over Texas and Arkansas since its inception in February of 2016 and continues to grow with classes held twice a year in the winter and summer.

       

About the North Central Texas Emergency Communications District

The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40 plus Emergency Communication Centers (ECCs) in the 13 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these ECCs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring ECC functionality and compliances. NCT9-1-1 serves a population of 1.7 million and 10,000+ square miles.