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The NCT9-1-1 Region Experienced a 9-1-1 Outage


NCT9-1-1 has received the all clear from its service provider. All agencies are receiving calls and 9-1-1 services in the region are operating normally.


According to our service provider, all 9-1-1 services with the NCT9-1-1 region are operating normally. However, NCT9-1-1 will continue to monitor call traffic to ensure 9-1-1 calls are being received before we confirm that we are no longer affected by the CenturyLink outage.


We have just confirmed with all of our agencies that 9-1-1 calls are coming through. 9-1-1 services within the NCT9-1-1 region are restored, and we are now running at normal operations.


There is currently no new update at this time. We will update with more information as it is provided to us.

UPDATE: 12:43 AM

CenturyLink has reported that the situation will have a solution by 4 AM. We will provide our next update at that time.

UPDATE: 12:10 AM

There is no change to the situation. The NCT9-1-1 Region is experiencing an outage, though text-to-9-1-1 is still available in all areas.

UPDATE: 11:41 pm

We received confirmation that the outage is related to the national CenturyLink rolling outage. We will update with more details as we receive them.

UPDATE: 11:30 pm

Text 9-1-1 IS WORKING in the NCT9-1-1 Region. The 9-1-1 outage does not affect Plano, Richardson, Wylie, Ennis, Glenn Heights or Mansfield.


Call centers in the NCT9-1-1 Area are experiencing a 9-1-1 outage. The affected areas include:

Collin County

Erath County

Ellis County

Hood County

Hunt County

Johnson County

Kaufman County

Navarro County

Palo Pinto County

Parker County

Rockwall County

Somervell County

Wise County

Cities of Balch Springs, Cockrell Hill, Sachse, Seagoville and Wilmer

We will be updating with more information every 30 minutes. Citizens needing to call 9-1-1 are encouraged to call their local police department’s non-emergency number.


PSAP 24/7 10-Digit Emergency Line
Allen PD 214-509-4321
Balch Springs PD 972-557-6005
Bridgeport PD 940-683-3430
Cleburne PD 817-645-0972
Cockrell Hill PD 214-339-4141
Collin County SO 972-547-5350
Commerce PD 903-886-1139
Corsicana PD 903-654-4902
Decatur PD 940-393-0300
Dublin PD 254-445-3455
Ellis County SO 972-937-6060
Erath County SO 254-965-3318
Forney PD 972-552-3932
Frisco PD 972-292-6010
Greenville PD 903-457-2900
Hood County SO 817-408-2788
Hunt County SO 903-453-6838
Johnson County SO 817-556-6060
Johnson County ESD 817-357-8800
Kaufman County RCC 469-376-4598
Keene PD 817-645-0511
LifeCare EMS 817-594-2764
McKinney PD 972-547-2700
Midlothian PD (NEED Center) 972-775-3333
Mineral Wells PD 940-328-7770
Murphy PD 972-468-4200
Navarro County SO 903-654-3001
NCTCOG Training Center 888-311-3911
Palo Pinto County SO 940-659-2085
Parker County SO 817-594-3213
Prosper PD 972-347-2226
Rockwall County SO 972-204-7001
Rockwall PD 972-771-7724
Sachse PD 972-495-2005
Seagoville PD 972-287-1111
Somervell County SO 254-897-2242
Springtown PD 817-220-0828
Stephenville PD 254-918-1273
Terrell PD 469-474-2700
Waxahachie PD 469-309-4400
Wilmer PD 972-441-6565
Weatherford PD 817-598-4023
Wise County SO 940-627-3311
The NCT9-1-1 Annual Award Winners

The NCT9-1-1 Annual Award Winners

On Thursday, September 1, the North Central Texas 9-1-1 Program awarded outstanding telecommunicators, agencies, and communication teams with the Annual 9-1-1 Awards. These awards are presented to individuals or groups who show an outstanding commitment to the 9-1-1 industry. We are proud to have so many dedicated professionals working with us to help save lives every day. Congratulations to the 9-1-1 Annual Award Winners!

2018 Telecommunicator of the Year
Debra Murray, Ellis County Sheriff's Office

2018 Telecommunications Team of the Year
Kaufman County Sheriff's Office

2018 Public Education Professional of the Year
Isis Valdivia, Corsicana Police Department

2018 Supervisor of the Year
Jennifer Humphries, Allen Police Department

2018 Training Professional of the Year
Jenna Whittle, Wise County Sheriff's Office

2018 TDD/TTY Above and Beyond
Collin County Sheriff's Office

2018 Agency of the Year
Northern Ellis Emergency Dispatch Center

The 9-1-1 Professionalism Award

Bonnie Bowers
Collin County Sheriff's Office

Trey Thornhill
Wise County Sheriff's Office

Laura Saulters
Collin County Sheriff's Office

Caylin Milligan
Corsicana Police Department

Sheyen Means
Johnson County Sheriff's Office

Randi Wiggins
McKinney Police Department

Ester Avery
Navarro County Sheriff's Office

Kassie Ivanoski
Mineral Wells Police Department

Amanda Atchinson
Stephenville Police Department

Jamie Gibson
Allen Police Department

9-1-1 Steps into the Future with Supplemental Location

9-1-1 Steps into the Future with Supplemental Location

This morning I have been thinking about Neil Armstrong and his famous quote, “One small step for man, one giant leap for mankind.”  Supplemental Location for 9-1-1 might come a bit short of walking on the moon, but it is a major advancement for our public safety industry. On Monday, September 17, 2018, Commercial Supplemental Location officially launched in the North Central Texas Council of Governments 9-1-1 (NCTCOG 9-1-1) region on Apple phones that have installed iOS 12.  Today, Google announced that Android phones will also provide supplemental location.

I started my career in 9-1-1 prior to wireless phones.  As a public educator, I was able to honestly inform the public we could find them when they called 9-1-1, even if they could not speak or tell us where they were.  While wireless phones revolutionized our personal lives, they took 9-1-1 accuracy backwards. Although public expectation that 9-1-1 can pinpoint a caller’s location has not changed, 9-1-1 educators were no longer able to make that promise to our citizens.

About 90% of NCTCOG’s 9-1-1 calls are from wireless devices.  Our legacy location technology uses network triangulation of towers, or more recently, trilateration.  This allows a telecommunicator to see an approximate location of an emergency.  While they can probably get fire-fighters close enough to see the smoke, they are challenged to pinpoint the location well enough to send law enforcement or EMS to indoor events, especially in an urban area. This is why we answer the phone, “9-1-1, where is your emergency?”  Unfortunately, medical conditions, stress, domestic violence and active shooters are just a few examples where the caller cannot provide his or her location.  Telecommunicators and first responders have been frustrated with the inability to locate wireless callers for years.

Anything is better than nothing and I am so thankful that the wireless carriers, the FCC and national 9-1-1 associations have been working to improve location accuracy over the last several years.

I want to give special thanks to RapidSOS, who introduced hope for our location challenges when we first met over four years ago.  They had a plan and believed they could create the technology, but they were looking for partners in public safety to tell them what telecommunicators wanted and needed.  They worked with our PSAPs and numerous others over the years. RapidSOS started this as an application (Beacon) and heard the public safety cry that we needed ubiquitous coverage, so they began working with the device providers.  They continued to work with public safety and have gained credibility throughout this journey.

Which brings me to thank our wonderful telecommunicators, supervisors and PSAP administrators who have supported us in these efforts of improvement.  Many of you participated in feedback, focus groups, training, testing, pilot projects and press coverage. You have opened your doors to NCTCOG and RapidSOS and done all that has been asked.  I am also appreciative to the members of NCTCOG 9-1-1 staff who have added to their regular responsibilities to work on this project and achieve this goal.  They did it because they have a passion for 9-1-1 and they believe we can make the service better.  You all have been a part of something great!

But the benefits of supplemental location do not end with those of us in public safety communications, they extend to first responders who will get a better location and be able to reduce response time.  Most importantly, this new service will enhance emergency response for the people we serve in the NCTCOG region, and potentially around the country.  While NCTCOG 9-1-1 has already subscribed to the service, every one of the 6,000 PSAPs across the country will have to sign up for the service through RapidSOS if they want to take advantage of the commercial supplemental information right away.  So this is bigger than NCTCOG – it is an amazing enhancement available to the entire country.  It really is a “giant leap” for the American 9-1-1 industry and public.  Thanks to you all – for joining us in our mission of “Saving lives and making a difference!”


NCT9-1-1 Preparing to Host 2nd Annual 9-1-1 Early Adopter Summit

NCT9-1-1 Preparing to Host 2nd Annual 9-1-1 Early Adopter Summit

The 2018 9-1-1 Early Adopter Summit is scheduled to be held at the NCT9-1-1 Training Center on November 5th – 7th, 2018. This summer, NCT9-1-1 is working hard to coordinate an exciting and multi-dimensional line-up of public safety communications technology and policy innovators to give presentations on the amazing projects they are working on.

There have been some exciting developments this year nationally, and we have speakers with fascinating topics lined up. For those expecting to attend this year, you will not be disappointed. If you are unable to attend, you can check back here on the NCT9-1-1 News and Media page for a complete review of what went on.

A Call for Presentations and Invitations have been out. Summit participants are encouraged to participate in the event by providing a short lightning talk on their agency’s innovation. If you missed the deadline to submit a presentation, please contact to see if there are still spots available.