Author: Amelia MuellerAmelia Mueller is the North Central Texas Emergency Communication District's communications coordinator. Her responsibilities include managing and its social media platforms, creating educational content, managing the public education program, and more.

Press Release: New 9-1-1 Technology Crucial in Locating Wise County Children Found in Cages

Press Release: New 9-1-1 Technology Crucial in Locating Wise County Children Found in Cages

Wise County, TX – The Wise County Sheriff’s Office was able to pinpoint the exact location of 4 children, 2 of whom were locked in a dog kennel according to Wise County officials, with Next Generation 9-1-1 location accuracy technology developed by RapidSOSThe North Central Texas Emergency Communications District (NCT9-1-1), who provides 9-1-1 services to the sheriff’s office, was instrumental to the development and deployment of the technology.

The 9-1-1 call was a domestic violence complaint from a caller who did not know his address. The original location provided by the cell phone carrier would have placed the deputies 1.3 miles out of the way of the incident. The dispatcher was able to utilize the RapidSOS location to give the exact location of the caller, which allowed them to hear the cries of the children nearby.

“This shows what this can do, and people need to realize how important this is and start to get on board,” said Jessica Anderson, the 9-1-1 telecommunicator who answered the call. She’s been dispatching for over 2 years.

Wise County is part of the NCT9-1-1 region, who played an active role in the development of this technology. Today, the FCC requires cell phone carriers to provide an accurate location within 100 – 150 meters 75% of the time for 9-1-1 calls. During a pilot conducted with RapidSOS last year in the NCT9-1-1 region, the location provided by RapidSOS was accurate within 50 meters 97% of the time.

“We founded RapidSOS to provide public safety agencies with the best possible tools to save lives. There’s no greater reward for our team than to learn of scenarios where our technology helped make a difference for hardworking emergency services professionals and the constituents they serve,” RapidSOS CEO Michael Martin said. “It is an honor to see technology that we originally piloted with NCT9-1-1 in use today with thousands of public safety agencies across the country.”

Accurate location information for wireless calls is the future of 9-1-1. All 43 of the public safety answering points (PSAPs) in the NCT9-1-1 region are equipped with this technology, and NCT9-1-1 advocates for its adoption in PSAPs nationwide.

“I’m thankful for continuous improvement in technology, and in our partnership with NCT9-1-1 and for a team that never quits,” said Wise County 9-1-1 Communications Manager Susan Gomez. “I know that twenty years ago when I started, we would not have had the same outcome.”

A more accurate RapidSOS location, represented by the yellow bullseye. The red circle shows the location provided by the carrier.

The deputies would have been 1.3 miles out of the way from the correct location.

Kaufman County Judge Bruce Wood Receives NG9-1-1 Institute Award

Kaufman County Judge Bruce Wood Receives NG9-1-1 Institute Award

Kaufman County Judge Bruce Wood received the NG9-1-1 Institute’s Government Leader Award this week for his part in revolutionizing Kaufman County’s 9-1-1 system. He was presented with the award by Congressman Lance Gooden in Washington DC on Wednesday, February 13 during the 9-1-1 Goes to Washington event.

The Government Leader Award recognizes an elected or appointed Federal, State, or Local Government leader who shows dedicated leadership in advancing the 9-1-1 system. Judge Wood was a significant voice in developing the emergency communications system for his county and played an active role in its implementation.

“Millions of people dial 9-1-1 every year seeking assistance during emergencies, and the public safety community is there to take their call,” said Joe Marx, NG9-1-1 Institute Chair. “Through our 9-1-1 Honors Awards, the Institute acknowledges the exception contributions by public safety professionals, elected officials and industry partners to the field of public safety. These award winners exemplify the highest levels of dedication and professionalism, and their contributions to public safety and emergency response are among the reasons why our Nations’ 9-1-1 system is the finest in the world.”

The NCT9-1-1 Regional Telecomunicator Academy Graduates 18 New Recruits

The NCT9-1-1 Regional Telecomunicator Academy Graduates 18 New Recruits

There is a shortage of 9-1-1 telecommunicators across the country. TCs come to work on their days off, when they are sick, and on holidays because if they don’t, someone might not be able to get the help they need in the worst moment of their life. The North Central Texas Emergency Communications District (NCT9-1-1) just graduated 18 new recruits from its Regional Training Academy, which aims to teach necessary skills and give them the resiliency to succeed.

Call takers help people through horrifying realities, and rarely receive closure. This can lead to fatigue and burn out, and on many occasions to PTSD. Agencies teach their new recruits how to use equipment, state mandates and regulations, and how to handle different emergency situations. The NCT9-1-1  graduates represent the future of the industry, and completed a rigorous 4-week Regional Telecommunicator Academy that taught them the specific set of skills they’ll need to succeed.

“I’ve been in this industry for 21 years,” said Lysa Baker, the NCT9-1-1 Training Coordinator. “And these recruits have blown me away. It’s my job to not only teach them legal standards and best practices, but to give them the resilience they’ll need to thrive. This group makes me excited to think about the future of 9-1-1.”

The recruits of RTA Class #007 are starting a new challenge. They go in knowing their work will make a difference, and NCT9-1-1 is proud to have been a part of their journey. The citizens of North Texas are in good hands.

Regional Telecommunicator Academy Class #007

How to Tell If Your Child Knows What to Do in an Emergency

How to Tell If Your Child Knows What to Do in an Emergency


It’s something we hope will never happen, but it’s also a reality we can’t avoid. Every day we see news stories or social media posts about kids who found themselves in an emergency and knew exactly what to do. We at NCT9-1-1 call them Kid Heroes, and though they stepped up to the plate and showed incredible bravery, they were also well prepared by their parents to handle an emergency.

If seeing these news stories makes you wonder if your own child would be prepared to handle an emergency, we’re glad you’re reading this post. We’ve outlined some basic questions you can ask yourself to find out if your child would know what to do in an emergency.

Do they know how to call 9-1-1?

Some parents assume 9-1-1 is an easy, self-explanatory skill they can teach in five minutes, but the act of physically punching 9-1-1 into a phone is just the first step. Kids need to know the different ways they can call 9-1-1, how to rely their location if they’re in an unfamiliar place, and what to say to the call taker.

If you need help teaching your child how to call 9-1-1 in an emergency, you can download our digital guide “4 Steps to Teaching Your Kid 9-1-1” here. It covers everything you need to know to start this very important conversation.

Do they know what an emergency is?

It may sound like a pointless question, but does your child recognize an emergency? It’s important to go over what qualifies an emergency situation with your child so they know when to get help.

Teach them the signs of an emergency:

  • If they see fire or smoke
  • If someone is unconscious or not breathing
  • If someone is hurt or bleeding

If your child doesn’t know what an emergency is, they won’t know what to do if they find themselves in one.

Do you know what do?

Kids mimic their parents, and if you know how to handle and emergency, it will be easier for them to learn. Does your family have an emergency plan for a fire or natural disaster? Have you talked about what you child should do if they get lost? Or if something were to happen at their school?

The secret to dealing with a potential emergency is planning. Sit down and talk to your child about scary situations they might find themselves in and ways they can get themselves out. These scenarios can vary from a house fire to a car accident to a threat at their school. Cover all possibilities, but remind them that these situations are rare. You’re not trying to scare them, but to help them understand that the best way to stay safe is to be prepared.