Author: Kristin McKinney

Press Release: Regional Telecommunicator Academy Graduates Class #015

Press Release: Regional Telecommunicator Academy Graduates Class #015

ARLINGTON, Texas, August 21, 2023 — The North Central Texas Emergency Communications District (NCT9-1-1) graduated 20 9-1-1 telecommunicators from its Regional Telecommunicator Academy (RTA) Class #015 on August 4th in Arlington. This class includes recruits from 14 different agencies, including Cleburne Police Department, Dallas College Police Department, Decatur Police Department, Forney Police Department, Murphy Police Department, Waxahachie Police Department.

The graduating recruits have completed a rigorous four-week program that teaches equipment use, state mandates and regulations, how to handle emergency communications situations such as active shootings, and more. Texas is the only state in the country that requires its 9-1-1 telecommunicators to be licensed alongside peace officers and jailers, and NCT9-1-1 hosts the only 9-1-1 telecommunicator academy in the state. The district welcomes recruits from outside its region to participate and this year includes participants from Irving Police Department and SMU Police Department.

 

“At the academy, we’re not just training people to fill positions,” said NCT9-1-1 Training Coordinator Bret Batchelor. “We’re building a community of resiliency and comradery with our recruits. I want them to walk away with the skills to not only be successful at their new jobs, but to build a lifelong career as a 9-1-1 telecommunicator and to one day pass on their experiences to the next generation of dispatchers.”

 

The program has graduated recruits from all over Texas and Arkansas since its inception in February of 2016 and continues to grow with classes held twice a year in the winter and summer.

       

About the North Central Texas Emergency Communications District

The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40 plus Emergency Communication Centers (ECCs) in the 13 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these ECCs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring ECC functionality and compliances. NCT9-1-1 serves a population of 1.7 million and 10,000+ square miles.

Learn 9-1-1: The 9-1-1 Simulator App

Learn 9-1-1: The 9-1-1 Simulator App

Educators are continuously looking for new and innovative ways to teach citizens how to successfully call or text to 9-1-1. To make the process more engaging, the North Central Texas Emergency Communications District (NCT9-1-1) developed a free 9-1-1 simulator app for both Android and Apple devices. The Learn 9-1-1 simulator app was designed to be the perfect educational tool to demonstrate how to successfully reach 9-1-1.

About the App

The Learn 9-1-1 simulator app works through the activation of two separate phones. Both cellular phones are attached to one account on the Learn 9-1-1 simulator app. The app was designed to be used by a minimum of two people and gives the scenario of being a 9-1-1 caller and portraying a 9-1-1 telecommunicator.

How to use it

To use the Learn 9-1-1 simulator app, users first need an account. Users can request an account by visiting the NCT9-1-1 website and following the simple instructions. After you have submitted, go to your device’s app store, and download the Learn 9-1-1 simulator app. Once the account has been created, you will receive an email with your login credentials and how to access your account. Be advised that the email with your login credentials may be received in your Spam or Junk folder, so please ensure to check there. After receiving your login credentials, you can then access the Learn 9-1-1 simulator website to log in to your account and create an event pin. An event pin is required to utilize the app as it is shared with others you are educating or demonstrating with. Each event will require a new event pin. Upon successfully creating an event pin, the final step is entering the event pin on the Learn 9-1-1 simulator app and selecting the type of session you want to demonstrate: 9-1-1 call or a text-to-9-1-1 session.

 

The Learn 9-1-1 simulator app was designed to be user friendly and functional. NCT9-1-1 wants to make learning how to successfully call 9-1-1 as easy as possible! If you have questions related to the 9-1-1 simulator app, please email the 9-1-1 Operations Team at 911opsteam@nct911.org.

Texas Alert Codes and Their Meaning

Texas Alert Codes and Their Meaning

In Texas, the Texas Department of Public Safety (TX DPS) coordinates with different agencies known as the State Network to disseminate public safety information in the form of alert codes. These agencies include the Texas Department of Transportation, the National Weather Service, Law Enforcement, the Media, the Texas Lottery Commission, the Independent Bankers Association of Texas, and the National Center for Missing and Exploited Children. The goal of the State Network is to rapidly notify the public of urgent public safety situations, specific missing person cases, and law enforcement to tips and leads.

 

Alert codes can be issued anywhere in the state of Texas, including statewide. Each alert code can be displayed on multiple different outlets including but not limited to SMS alerts, billboards, overhead signs, etc. Below are the official names of the different alert code types:

· AMBER

· Silver

· Blue

· Endangered Missing Person

· Camo

· CLEAR

· Power Outage

· Active Shooter

 

AMBER Alert

The AMBER alert is an acronym that stands for America’s Missing: Broadcast Emergency Response alert. The AMBER alert was the first in the nation to be established created and was created in response to the kidnapping and death of nine year old Amber Hagerman of Arlington, Texas. AMBER alerts are activated for children 17 years of age or younger whose whereabouts are unknown, and whose disappearance has been determined by law enforcement to be unwilling, which poses a credible threat to the child’s life.

Silver Alert

The Silver alert was created to notify the public of missing elderly adults with documented mental conditions. Specifically, for those who suffer from various mental conditions like Alzheimer’s disease and or other forms of dementia.

 

Blue Alert

The Blue alert was created to speed in the apprehension of violent criminals who kill or seriously wound local, state, or federal law enforcement officers. During Blue alerts, the public receives information regarding the suspected assailant, facilitating tips and leads to law enforcement.

 

Endangered Missing Person

The Endangered Missing Person alert was created for those with intellectual disabilities (Autism, Developmental Disorders et.) who are missing. The Endangered Missing Person alert is disseminated for missing persons of any age with an intellectual disability.

 

Camo Alert

The Camo alert was created to notify the public of a missing current or former member of the United States armed forces.

 

CLEAR Alert

The CLEAR alert stands for the Coordinated Law Enforcement Adult Rescue (CLEAR) alert. The CLEAR alert was created to close the gap between missing children and senior citizens (individuals between 18 and 64 years of age). The CLEAR alert serves to assist law enforcement in locating and rescuing missing, kidnapped, or abducted adults who are in immediate danger as well as aid in locating any potential suspects. The name of the CLEAR alert honors victims to violence which led to the CLEAR alert legislation: Cayley Mandadi, D’Lisa Kelley, Erin Castro, Ashanti Billie, and the Rest.

 

Power Outage Alert

The Power Outage alert is designed to notify Texas broadcasters when the power supply won’t meet the demand for the state or region. Once this alert is disseminated, broadcasters will provide useful information to the public of the potential grid emergency as well as resource information from the Public Utility Commission of Texas (PUC) with oversight of grid operations in Texas. The PUC and any of the four independent organizations may request activation of the power outage alert network when the power supply does not meet the demand for the state or a region. The four independent organizations with oversight to the grid operation in Texas are the Electric Reliability Council of Texas, Midwest Reliability Organization, Southeast Reliability Corporation, and the Western Electricity Coordinating Council.

 

Active Shooter Alert

The Active Shooter Alert was created to alert people in proximity of active shooter situations. The goal of this alert is to save lives and prevent mass violence by notifying the public of nearby active shooter situations and encouraging them to avoid the area or shelter in place.

 

For more information related to the different types of alert codes, please visit the TX DPS website.

A Boot Scootin’ Boogie look into the annual 9-1-1 Gala!

A Boot Scootin’ Boogie look into the annual 9-1-1 Gala!

Every year, the North Central Texas Emergency Communication District (NCT9-1-1) hosts a 9-1-1 Gala to honor and commemorate 9-1-1 telecommunicators, supervisors, trainers, public educators, and Emergency Communications Centers (ECCs) within the NCT9-1-1 service area. The 9-1-1 Gala is 100% sponsored and is possible due to the gracious support from vendors. The event brings together representatives from the NCT9-1-1 service area to reflect upon the past year and acknowledge those that went above and beyond.

 

History of the 9-1-1 Gala

Prior to 2020, NCT9-1-1 hosted luncheons during a quarterly ECC Supervisor meeting where awards were presented in various categories. After years of doing this, the Operations team evaluated the possibility of transforming the awards luncheon into something bigger. Months of researching what others did led to a thought becoming a reality. The first 9-1-1 Gala was to be held in March 2020, but the COVID-19 pandemic halted the event from occurring. After two years of waiting, NCT9-1-1 hosted the first 9-1-1 Gala in April 2022 during National Public Safety Telecommunications Week. This was the first entertaining event that NCT9-1-1 hosted prior to the COVID-19 pandemic, and the smiling faces of those that attended were a welcomed sight.

 

The 2023 9-1-1 Gala

The 2023 9-1-1 Gala theme was Texas. ECC representatives, NCT9-1-1 staff members, and vendor sponsors dusted off their boots and enjoyed a night of fun, food, dancing, and awards. With over 200 guests in attendance, the 2023 9-1-1 Gala was a momentous success.

 

The recipients of the 2023 9-1-1 Gala awards were as followed:

  • 2022 Agency of the year- Hood County Sheriff’s Office
  • 2022 Telecommunicator of the Year – Cody Quebedeaux, Allen Police Department
  • 2022 Telecommunications Team of the Year – Navarro County Sheriff’s Office
  • 2022 Supervisor of the Year – Tyler Brown, Hood County Sheriff’s Office
  • 2022 Public Education Professional of the Year – Jaime Gibson, Allen Police Department
  • 2022 Training Professional of the Year – Jennifer Hampton, Ellis County Sheriff’s Office
  • 2022 TDD/TTY Above and Beyond – Prosper Police Department
  • 2022 Professionalism Awards-
  • Emily Sartor, Collin County Sheriff’s Office
  • Elyssa Ellis, Corsicana Police Department
  • Jenny Leyva, Corsicana Police Department
  • Debra Murray, Ellis County Sheriff’s Office
  • Cherise Cubberly, Frisco Police Department
  • Katelyn Giesemann, McKinney Police Department
  • Kaylei Hickey, Weatherford Police Department

 

NCT9-1-1 is thankful for the generosity and support of the vendor sponsorship as the 9-1-1 Gala could not have been hosted without them. Thank you to RapidDeploy, Synergem Technologies, Datamark, and Mission Critical Partners. Also, thank you to Cathy Kim Le photography for her voluntary services of capturing wonderful memories and It’s Your Night DJ services for the impressive dance music mix.