Category: Press Release

Press Release: Regional Telecommunicator Academy Graduates Class #015

Press Release: Regional Telecommunicator Academy Graduates Class #015

ARLINGTON, Texas, August 21, 2023 — The North Central Texas Emergency Communications District (NCT9-1-1) graduated 20 9-1-1 telecommunicators from its Regional Telecommunicator Academy (RTA) Class #015 on August 4th in Arlington. This class includes recruits from 14 different agencies, including Cleburne Police Department, Dallas College Police Department, Decatur Police Department, Forney Police Department, Murphy Police Department, Waxahachie Police Department.

The graduating recruits have completed a rigorous four-week program that teaches equipment use, state mandates and regulations, how to handle emergency communications situations such as active shootings, and more. Texas is the only state in the country that requires its 9-1-1 telecommunicators to be licensed alongside peace officers and jailers, and NCT9-1-1 hosts the only 9-1-1 telecommunicator academy in the state. The district welcomes recruits from outside its region to participate and this year includes participants from Irving Police Department and SMU Police Department.

 

“At the academy, we’re not just training people to fill positions,” said NCT9-1-1 Training Coordinator Bret Batchelor. “We’re building a community of resiliency and comradery with our recruits. I want them to walk away with the skills to not only be successful at their new jobs, but to build a lifelong career as a 9-1-1 telecommunicator and to one day pass on their experiences to the next generation of dispatchers.”

 

The program has graduated recruits from all over Texas and Arkansas since its inception in February of 2016 and continues to grow with classes held twice a year in the winter and summer.

       

About the North Central Texas Emergency Communications District

The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40 plus Emergency Communication Centers (ECCs) in the 13 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these ECCs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring ECC functionality and compliances. NCT9-1-1 serves a population of 1.7 million and 10,000+ square miles.

Press Release: Regional Telecommunicator Academy Graduates Class #014

Press Release: Regional Telecommunicator Academy Graduates Class #014

ARLINGTON, Texas, February 21, 2023 — The North Central Texas Emergency Communications District (NCT9-1-1) graduated 17 9-1-1 telecommunicators from its Regional Telecommunicator Academy (RTA) Class #014 on February 17th in Arlington. This class includes recruits from 11 different agencies, including Collin Co SO, Terrell PD, Irving PD, Rockwall Co SO, Ellis Co SO, Wise Co SO, Seagoville PD, Greenville PD, Hutchins PD, North Richland Hills PD, and Mineral Wells PD.

 

The graduating recruits have completed a rigorous four-week program that teaches equipment use, state mandates and regulations, how to handle emergency communications situations such as active shootings, and more. Texas is the only state in the country that requires its 9-1-1 telecommunicators to be licensed alongside peace officers and jailers, and NCT9-1-1 hosts the only 9-1-1 telecommunicator academy in the state. The district welcomes recruits from outside its region to participate and this year includes participants from Irving PD.

 

“At the academy, we’re not just training people to fill positions,” said NCT9-1-1 Training Coordinator Bret Batchelor. “We’re building a community of resiliency and comradery with our recruits. I want them to walk away with the skills to not only be successful at their new jobs, but to build a lifelong career as a 9-1-1 telecommunicator and to one day pass on their experiences to the next generation of dispatchers.”

 

The program has graduated recruits from all over Texas and Arkansas since its inception in February of 2016 and continues to grow with classes held twice a year in the winter and summer.

       

About the North Central Texas Emergency Communications District

The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40 plus Emergency Communication Centers (ECCs) in the 13 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these ECCs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring ECC functionality and compliances. NCT9-1-1 serves a population of 1.7 million and 10,000+ square miles.

Press Release: Regional Telecommunicator Academy Graduates Class #013

Press Release: Regional Telecommunicator Academy Graduates Class #013

ARLINGTON, Texas, March 4, 2022 — The North Central Texas Emergency Communications District (NCT9-1-1) will graduate 18 9-1-1 telecommunicators from its Regional Telecommunicator Academy (RTA) Class #013 on March 4 in Arlington. This class includes recruits from 7 different agencies, including Terrell PD, Wise Co SO, Greenville PD, Waxahachie PD, Ellis Co SO, Collin Co SO, among others.

 

The graduating recruits will have completed a rigorous four-week program that teaches equipment use, state mandates and regulations, how to handle emergency communications situations such as active shootings, and more. Texas is the only state in the country that requires its telecommunicators to be licensed alongside peace officers and jailers, and NCT9-1-1 hosts the only 9-1-1 telecommunicator academy in the state. The district welcomes recruits from outside its region to participate and this year includes participants from Irving PD.

 

“At the academy, we’re not just training people to fill positions,” said NCT9-1-1 Training Coordinator Bret Batchelor. “We’re building a community of resiliency and comradery with our recruits. I want them to walk away with the skills to not only be successful at their new jobs, but to build a lifelong career as a 9-1-1 telecommunicator and to one day pass on their experiences to the next generation of dispatchers.” 

 

The program has graduated recruits from all over Texas and Arkansas since its inception in February of 2016 and continues to grow with classes held twice a year in the winter and summer.    

       

About the North Central Texas Emergency Communications District

The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40 plus Emergency Communication Centers (ECCs) in the 13 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these ECCs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring ECC functionality and compliances. NCT9-1-1 serves a population of 1.7 million and 10,000+ square miles.

Press Release: North Central Texas 9-1-1 Provides Hurricane Relief to Lafourche Parish Sheriff’s Office

Press Release: North Central Texas 9-1-1 Provides Hurricane Relief to Lafourche Parish Sheriff’s Office

ARLINGTON, Texas, September 2 – The North Central Texas Emergency Communications District (NCT9-1-1), which serves as the headquarters for the Texas Telecommunicator Emergency Response Taskforce (TERT) state program, deployed two 9-1-1 telecommunicators today to the Lafourche Parish Sheriff’s Office in Louisiana for 14 days. The relief comes after the devastating effects of Hurricane Ida strained the parish’s resources and caused catastrophic damage to the community, according to their Facebook page. The deployed TERT members are licensed 9-1-1 telecommunicators employed by the Bedford Police Department and NCT9-1-1.

TERT members will work onsite at the Public Safety Answering Point (PSAP) and assist with the duties of 9-1-1 call takers and radio dispatchers. This provides relief to Lafourche telecommunicators who will have the opportunity to visit and assess the damage to their homes, check in on loved ones, and mentally recover from hurricane response efforts. 9-1-1 telecommunicators often work around the clock during disasters, sometimes living at their PSAPs for multiple days, and TERT programs around the country are utilized to support these agencies.

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TERT member Michael Martin of the Bedford Police Department, Texas TERT State Coordinator Jason Smith, and TERT member Brittney Burross of NCT9-1-1.

“TERT is who 9-1-1 calls when 9-1-1 needs help,” said Texas TERT State Coordinator Jason Smith. “State programs exist all over the country to provide support due to wildfires, hurricanes, or other disasters. 9-1-1 is often the first piece of critical infrastructure brought back after an incident, and the stress 9-1-1 telecommunicators experience as the first point of contact in their community’s recovery is significant. TERT provides necessary support to an unseen part of disaster response.”

Texas TERT is part of the first deployment phase and is partnering with eight members of Florida TERT to provide a total of ten 9-1-1 telecommunicators to support the Lafourche Parish Sheriff’s Office. If a second phase is needed, TERT members from the Tennessee and Georgia state programs will be sent. Texas TERT was established in 2007 and has responded to disasters such as Hurricane Harvey, Ike, and assisted during Hurricane Isaac.

 

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About the North Central Texas Emergency Communications District (NCT9-1-1)

The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40 plus Public Safety Answering Points (PSAPs) in the 13 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these PSAPs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring PSAP functionality and compliances. NCT9-1-1 serves a population of 1.7 million and 10,000+ square miles.