Educators are continuously looking for new and innovative ways to teach citizens how to successfully call or text to 9-1-1. To make the process more engaging, the North Central Texas Emergency Communications District (NCT9-1-1) developed a free 9-1-1 simulator app for both Android and Apple devices. The Learn 9-1-1 simulator app was designed to be the perfect educational tool to demonstrate how to successfully reach 9-1-1.

About the App

The Learn 9-1-1 simulator app works through the activation of two separate phones. Both cellular phones are attached to one account on the Learn 9-1-1 simulator app. The app was designed to be used by a minimum of two people and gives the scenario of being a 9-1-1 caller and portraying a 9-1-1 telecommunicator.

How to use it

To use the Learn 9-1-1 simulator app, users first need an account. Users can request an account by visiting the NCT9-1-1 website and following the simple instructions. After you have submitted, go to your device’s app store, and download the Learn 9-1-1 simulator app. Once the account has been created, you will receive an email with your login credentials and how to access your account. Be advised that the email with your login credentials may be received in your Spam or Junk folder, so please ensure to check there. After receiving your login credentials, you can then access the Learn 9-1-1 simulator website to log in to your account and create an event pin. An event pin is required to utilize the app as it is shared with others you are educating or demonstrating with. Each event will require a new event pin. Upon successfully creating an event pin, the final step is entering the event pin on the Learn 9-1-1 simulator app and selecting the type of session you want to demonstrate: 9-1-1 call or a text-to-9-1-1 session.

 

The Learn 9-1-1 simulator app was designed to be user friendly and functional. NCT9-1-1 wants to make learning how to successfully call 9-1-1 as easy as possible! If you have questions related to the 9-1-1 simulator app, please email the 9-1-1 Operations Team at 911opsteam@nct911.org.